Laura Alejandra Sastre R. Email & Phone Number

Bogotá, Bogota, Co

• Responsible for the city's P&L and the search for efficiency, reducing costs and expenses to have a profitable operation.• Execute the city's growth strategy.• Responsible for monitoring and controlling the results of operational, sales and marketing, financial and continuousimprovement processes.• Lead the operation of 13 dark kitchens and the production center, meeting the quality standards of the organization's brandsto deliver the best value and experience to customers.• Responsible for improving metrics associated with stock outs, food cost, sales increase, sales costs, in full - quality, staff turnover, etc.• Lead functional and operational areas of more than 140 people, articulating the company's strategy with the fulfillment of processes on the ground.• Lead and carry out permanent controls on the processes associated with the launches of new brands to achieve expected sales results by aligning the sales, marketing, supply and operations areas.

•Responsible for creating the operating model of the entire company, finding opportunities to improve the operation for efficiency and standardization of processes.•Creation and transformation of roles and functions of the organization's employees to comply with the new operating model.•Propose and develop metrics in the service and operations areas to monitor and make business decisions with traceability.•Perform service level diagnoses to provide clients with a better experience developing projects internally and facing operational challenges.•Manage and lead work sessions with stakeholders for the creation of digital initiatives and projects that address operational aspects.•Lead sessions with external clients to support the company's commercial links and proposals with target segments.•Lead large work teams, achieving a change in mindset focused on data and obtaining results through agile initiatives.•Reform, lead and manage the customer service area with more than 50 people to comply with the new processes, follow the customer-focused strategy and improve the area's indicators.

•Responsible for the logistics operation in Colombia.• Monitoring and compliance with operational metrics to achieve company results and increase the level of service.• Ensure that OKRs and SLAs are met in terms of stockouts, cancellations, order fulfillment, delivery times, defect rates, among others.• Propose and develop scenarios that address the problems and challenges of the operation.• Diagnose problems by finding opportunities in the operation, achieving standardization of processes, transforming the operation.• Fleet distribution and fleet budget management for important events of the year, ensuring availability and compliance and meeting delivery times.• Manage and lead work sessions with stakeholders from the initial stages, as well as follow-up meetings to measure performance metrics.• Lead work teams defining objectives, creating work plans to cover the living and non-living needs of the operation.

Bogotá D.C., Colombia

•Design new transformation business processes based on client requirements, leading project structuring.•Develop savings scenarios through analysis of the client's current situation, improving company profit margins.•Design and execute digital operating models that contribute to the fulfillment of organizational strategic objectives.•Articulate the design of innovative strategies with the ecosystem and with different stakeholders to achieve results quickly by fostering collaborative relationships.•Development of agile methodologies and practices that constantly provide value to the client. •Implement programs/interventions that increase efficiency in operational processes. •Development of change management programs so that organizations commit to each transformation initiative.•Leadership of strategies to shape optimization projects in the supply chain of products and services, making it more efficient and innovative.•Team leadership to direct the development of initiatives with business specifications and requirements.•Development, implementation and management of innovative products that allow increasing metrics defined by organizationsDefine customer-focused logistics strategies to adapt to new market trends and strengthen the value of the commercial strategy to compete in the market

Bogotá, Bogotá D.C., Colombia

•Management of banking processes with corporate clients in Central America.•Performance in monitoring corporate payment transactions.•Respond to incoming customer inquiries to provide solutions in the shortest time possible. •Serve as the human voice behind the Citi brand, providing quality customer service with every interaction.•Use all available resources (procedures, systems, support teams, etc.) to reach a solution. •Develop customer loyalty by conducting follow-up calls and emails for customers who report problems.•Handle confidential information of the bank's most important clients.

Bogotá D.C., Colombia

• Follow up on the initiatives established by the different areas of the bank.• Prepare materials in relation to each project to be published on internal communications channels.• Develop strategies based on improvement opportunities to new projects.• Documenting and collecting information for data analysis and process design.• Flow diagramming, creation of risk identification methodologies and relevant controls.• Preparation of compliance reports in accordance with the defined risk and control matrix for each bank process.• Definition of indicators, management of analysis and continuous monitoring programming.• Interaction with multi-disciplinary areas to meet deadlines, standards, concept guidelines, definition of tasks and presentation of diagnoses.

Bogotá D.C. Area, Colombia

Estudio de métodos y tiempos.

Bogotá D.C., Colombia

Desarrollo de estructura salarial.

Grado En Ingeniería Industrial, Ingeniería Industrial

Activities and Societies: Capitana del equipo de Volleyball de la Facultad de Ingenieria (2013 - Actualidad)

Máster Supply Chain Management