Laura Alejandra Sastre R. Email & Phone Number

• Responsible for the city's P&L and the search for efficiency, reducing costs and expenses to have a profitable operation.
• Execute the city's growth strategy.
• Responsible for monitoring and controlling the results of operational, sales and marketing, financial and continuousimprovement processes.
• Lead the operation of 13 dark kitchens and the production center, meeting the quality standards of the organization's brandsto deliver the best value and experience to customers.
• Responsible for improving metrics associated with stock outs, food cost, sales increase, sales costs, in full - quality, staff turnover, etc.
• Lead functional and operational areas of more than 140 people, articulating the company's strategy with the fulfillment of processes on the ground.

• Responsible for creating the operating model of the entire company, finding opportunities to improve the operation for efficiency and standardization of processes.
• Creation and transformation of roles and functions of the organization's employees to comply with the new operating model.
• Propose and develop metrics in the service and operations areas to monitor and make business decisions with traceability.
• Perform service level diagnoses to provide clients with a better experience developing projects internally and facing operational challenges.
• Manage and lead work sessions with stakeholders for the creation of digital initiatives and projects that address operational aspects.
• Lead sessions with external clients to support the company's commercial links and proposals with target segments.

• Responsible for the logistics operation in Colombia.
• Monitoring and compliance with operational metrics to achieve company results and increase the level of service.
• Ensure that OKRs and SLAs are met in terms of stockouts, cancellations, order fulfillment, delivery times, defect rates, among others.
• Propose and develop scenarios that address the problems and challenges of the operation.
• Diagnose problems by finding opportunities in the operation, achieving standardization of processes, transforming the operation.
• Fleet distribution and fleet budget management for important events of the year, ensuring availability and compliance and meeting delivery times.

Bogotá D.C., Colombia

• Design new transformation business processes based on client requirements, leading project structuring.
• Develop savings scenarios through analysis of the client's current situation, improving company profit margins.
• Design and execute digital operating models that contribute to the fulfillment of organizational strategic objectives.
• Articulate the design of innovative strategies with the ecosystem and with different stakeholders to achieve results quickly by fostering collaborative relationships.
• Development of agile methodologies and practices that constantly provide value to the client.
• Implement programs/interventions that increase efficiency in operational processes.

Bogotá, Bogotá D.C., Colombia

• Management of banking processes with corporate clients in Central America.
• Performance in monitoring corporate payment transactions.
• Respond to incoming customer inquiries to provide solutions in the shortest time possible.
• Serve as the human voice behind the Citi brand, providing quality customer service with every interaction.
• Use all available resources (procedures, systems, support teams, etc.) to reach a solution.
• Develop customer loyalty by conducting follow-up calls and emails for customers who report problems.

Bogotá D.C., Colombia

• Follow up on the initiatives established by the different areas of the bank.
• Prepare materials in relation to each project to be published on internal communications channels.
• Develop strategies based on improvement opportunities to new projects.
• Documenting and collecting information for data analysis and process design.
• Flow diagramming, creation of risk identification methodologies and relevant controls.
• Preparation of compliance reports in accordance with the defined risk and control matrix for each bank process.

Bogotá D.C. Area, Colombia

Estudio de métodos y tiempos.

Bogotá D.C., Colombia

Desarrollo de estructura salarial.

Grado En Ingeniería Industrial, Ingeniería Industrial

Activities and Societies: Capitana del equipo de Volleyball de la Facultad de Ingenieria (2013 - Actualidad)

Máster Supply Chain Management