Exemplify strategic and time-honored teaching methodologies by delivering clear, informative lectures on a range of appropriate courses from beginning to advanced in classes of about 3 students while facilitating vibrant class discussions by building a constructive exchange of ideas into lessons including leveraging effective techniques to track student progress.• Design and implement lesson plans, instructional materials, oral presentations, and training for art courses.• Astutely facilitate classes and clock in at least 15 hours per week of classroom lectures regarding art and design.• Author 98% of materials and exercises utilized in classes to illustrate the application of basic aesthetic concepts.• Regulate and assess assignments, proctor tests, and provide grades according to institute standards while preparing lessons in compliance with the course outline to heighten student understanding of subject matter.

Served in a multifunctional capacity as the primary source of direction and leadership for the School of Graphic Arts’ programs and supported a diverse student body while working continuously to identify and resolve conflicts on the campus.• Directed 100 students to critical information about academic and community support services available for them.• Spearheaded student retention activities for maintaining a consistent high-quality student body population.• Author 98% of materials and exercises utilized in classes to illustrate the application of basic aesthetic concepts.• Negotiated agreements between the students and admin to ensure retention and 100% degree completion.• Thoroughly involved in the FPA training team to offer skill development programs for peer-to-peer training.

Led a 16 – 18 hours per week of arts and crafts classes for kids in Art Camp, K – 6th grade, and (iPhone use) senior citizens.• Spiritedly delivered lectures discussing various types of art, history, and culture to a mixed group of students.• Developed lessons utilizing relevant children's books, poems, movies, and themes to promote student interest.• Committedly built strong student relationships in an effort to create an environment conducive to learning.

Employed a customer-centric management approach by leveraging technical knowledge and customer needs analysis methodologies to determine the customer’s concern before proceeding to efficiently troubleshoot, test, and educate.• Answered a high volume of phone calls and deliver exceptional correspondence through e-mail and social media.• Advocated for exemplary customer service, fast conflict resolution, effective sales management, and client-centric communication which resulted in a significant increase in customer satisfaction ratings from 50% to 95%.• Illustrated ability to multi-task by resolving client concerns in a friendly, reliable, and outgoing manner while providing answers to common customer questions about warranties, product care, and stock availability.

Spearheaded 17 newspaper production departments and directed all phases of print production and online advertising. • Oversaw mechanisms and processes required to run the business which includes digital asset management to ensure they function optimally thereby boosting customer confidence, overall business funds management, and strategic delegation of tasks related to production projects, event campaigns, and digital media operations• Consulted directly with the President and CEO regarding project management, branding, and corporate identity. • Oversaw the recruitment, hiring, and onboarding of the department's production managers and key designers.• Collaborated with the programmers of the PBS classified software system to cater to Village Voice Media needs.• Functioned as a senior trainer in the ALS-Page director system and developed customer management software.