Laura Schmitz, Csc Email & Phone Number

Grapevine, Texas, United States

• Pioneer Operational Excellence: Transformed internal communication and collaboration, resulting in a 75% improvement within the first month.• Efficiency Trailblazer: Engineered and deployed project management processes that streamlined implementations, providing a streamlined experience and reducing timelines.• Strategic Alignment Champion: Collaborate with stakeholders to lay the groundwork for future growth, fostering synergy between U.S. and Nepal offices.

United States

• Client-Centric Leadership: Led co-managed IT solutions consultant team, personally ensuring seamless project execution and delivering customized Business Technology Advisor services to clients.• Transformation Facilitator: Collaborated with clients to optimize operations, delivering tangible improvements, documented SOPs, and strategic insights.• End-to-End Oversight: Orchestrated service delivery and designed, created and implemented project management standard practices and assets.

Fort Atkinson, Wisconsin

• Innovative Process Architect: Guided agency-wide transition to a 90% paperless environment through strategic integration and workflow enhancements, boosting productivity.• Strategic Insight Provider: Developed and measured KPIs and standardized reporting, achieving revenue growth of 7-10% annually by leveraging data-driven insights.• Transformational Leader: Led a diverse IT team to successfully implement and maintain a range of software solutions, Avionte, Navision, Business Central… Show more • Innovative Process Architect: Guided agency-wide transition to a 90% paperless environment through strategic integration and workflow enhancements, boosting productivity.• Strategic Insight Provider: Developed and measured KPIs and standardized reporting, achieving revenue growth of 7-10% annually by leveraging data-driven insights.• Transformational Leader: Led a diverse IT team to successfully implement and maintain a range of software solutions, Avionte, Navision, Business Central and O365, optimizing workflow across multiple divisions. Show less

Direct and develop the short, mid, and long term solutions, services and operational tactics for strategic vertical markets. Analyze and implement software solutions by automating, integrating and improving existing systems and capabilities. Subject Matter Expert within target vertical markets and drive demand generation and business objectives. Design, develop and present business plans and strategies to achieve revenue goals and objectives through conducting and presenting… Show more Direct and develop the short, mid, and long term solutions, services and operational tactics for strategic vertical markets. Analyze and implement software solutions by automating, integrating and improving existing systems and capabilities. Subject Matter Expert within target vertical markets and drive demand generation and business objectives. Design, develop and present business plans and strategies to achieve revenue goals and objectives through conducting and presenting market intelligence and using segmentation and financial analysis including pro-forma development and ROI. Create specific market linkage with existing portfolio of software solutions, cultivate channel relationships and introduce new technologies and solutions to the market in a cost effective way. Manage and execute the business plan; leverage cross-functional teams supporting hardware and software requirements along with product marketing and software development teams to include integration requirements as needed for products from key 3rd party solutions partners. Build collaboration among prospects, customers, partners and team members in order to lead the business forward by leveraging skills, experience and knowledge. Show less

Eagan, Mn

Led managers of Technical Support, Customer Experience, Training, Consulting and Technical Services departments. Implemented programs to ensure attainment of business plan for growth and profit. Worked with management and executive teams to create strategies, develop goals, monitor progress and evaluate results to ensure that departmental and organizational objectives and operating requirements were met and in line with the needs and mission of the company. Implement ed process improvement and… Show more Led managers of Technical Support, Customer Experience, Training, Consulting and Technical Services departments. Implemented programs to ensure attainment of business plan for growth and profit. Worked with management and executive teams to create strategies, develop goals, monitor progress and evaluate results to ensure that departmental and organizational objectives and operating requirements were met and in line with the needs and mission of the company. Implement ed process improvement and management methods to generate higher ROI and workflow optimization. Provided mentoring and guidance to management team and other employees. Facilitated the development, maintenance and monitoring of organizational plans. Responsible for preparing the organization for ongoing change. Ensured clarity, understanding and commitment from all facets of the organization. Responsible for the development and management of integrated, strategy aligned departmental work plans. Developed innovative initiatives to enhance internal efficiency and effectiveness while continually improving and evolving the customer experience and employee engagement. Show less

Eagan, Mn

Led the training, customer service and account management department and responsible for customer service strategy, process, and operations. Managed relationships, generated revenue within client base and provided client support at the organizational level. Provided leadership and direction to build and maintain training programs and services. Worked closely with the Executive and Management Team to set operational strategies, goals and policies appropriate to each customer segment.

Eagan, Mn

Conducted and presented front and back office training to corporate clients to include aiding with process and procedure for implementation and beyond within the staffing industry. Tested new development and software fixes to include recommending modifications and new design elements and customizations. Designed and delivered webinars and on-line training. Developed, created, customized and implemented documentation and training material for software and internal systems. Managed… Show more Conducted and presented front and back office training to corporate clients to include aiding with process and procedure for implementation and beyond within the staffing industry. Tested new development and software fixes to include recommending modifications and new design elements and customizations. Designed and delivered webinars and on-line training. Developed, created, customized and implemented documentation and training material for software and internal systems. Managed implementation consultation projects to include process management and flow, set-up, integration and change management. Show less

Oversee Human Resources, Payroll, Billing, Accounting and Operational procedures and systems.

Saint Paul

Collaborated and consulted with small businesses to determine strategies for operations, marketing and business development and growth. Conducted organizational studies and evaluations to design systems and procedures to improve efficiencies and efficacy of operations. Worked with clients to revamp websites, print and media advertising. Created strategic plans and execution methods to drive efficiency and increase ROI. Advised clients on operational and management structures to maximize… Show more Collaborated and consulted with small businesses to determine strategies for operations, marketing and business development and growth. Conducted organizational studies and evaluations to design systems and procedures to improve efficiencies and efficacy of operations. Worked with clients to revamp websites, print and media advertising. Created strategic plans and execution methods to drive efficiency and increase ROI. Advised clients on operational and management structures to maximize resources and revenues. Show less

Awarded promotion to develop and lead strategic planning and business development initiatives for national building services company. •Developed, implemented and maintained corporate strategic plan resulting in 5% improved profit company-wide. •Identified and completed acquisitions and operational due diligence for mergers. •Created, maintained and improved dashboard system for statistical measure and in-depth analysis to identify revenue and cost savings opportunities in all… Show more Awarded promotion to develop and lead strategic planning and business development initiatives for national building services company. •Developed, implemented and maintained corporate strategic plan resulting in 5% improved profit company-wide. •Identified and completed acquisitions and operational due diligence for mergers. •Created, maintained and improved dashboard system for statistical measure and in-depth analysis to identify revenue and cost savings opportunities in all departments and branches. Show less

Saint Paul, Mn

Awarded promotion to lead and cultivate operation of Twin Cities Branch. Directed account development plans for key sales and contract negotiations and made recommendations to enhance revenue growth. Led the initiative for improvement of quality standards and development of strategic partnerships with key commercial accounts.

Selected from competitive group of candidates to lead operation and training activities for the largest district within the company. Concentration on improving customer service delivery and quality initiatives..

Roseville, Mn

Ba Program, English, French

Activities and Societies: CAGB Student Government: Chair Administrative Affairs, Honors Program, Commuter Student Organization Worked.

French

Certificate, French Language, History & Culture Studies