Sr. Service Delivery Manager
Current- Provide project management and change management services to nonprofits undertaking digital workplace transformations (ex/ IT roadmap, M365 and intranet rollout, Knowledge Management strategy, PPMO development)- Responsible for maintaining strong client relationships, coordinating service delivery internally, and ensuring exceptional value for our partnersClients include: Southern Environmental Law Center, Catalight Family of Companies, Conservation International, Ipas, Robert Wood Johnson Foundation, and VentureWellProduct Development Specialist (April 2020 – June 2022): Project lead for a first-of-its-kind subscription-based support suite for digital transformation leaders. Managed Salesforce product development, created technical and marketing content, and supported marketing and sales strategy and rollout.