Laura Sugameli Email & Phone Number

Manchester, England, United Kingdom

As a Billing Coordinator my main duties are:-Collecting and recording billing data- Creating and issuing invoices- Addressing any billing problems or disagreements- Producing reports on billing statistics- Communicating with clients to help them resolve problems and find answers to questions- Assisting other professionals in the billing and payroll department

Manchester, England, United Kingdom

In 2015 I started working as a temporary Administrative and then as a permanent Invoicing Agent for Egencia. Main duties were: creating sales invoices end refunds for customers through Navision. Communicating with other departments through Salesforce and Outlook. Answering phone calls and emails, creating, updating and monitoring the missing data transactions masterfile. Inputting data into the in-house system and updating different Excel spreadsheets. Collaborating with Finance to raise consolidated invoices, rebates and write offs. Requesting information to close out invoice queries. Helping to investigate poor customer service cases related to the invoicing department. Using Amadeus and CCI to get information about customers and their travels. Dealing with confidential information on a day-to-day basis

Manchester, United Kingdom

Main duties : Making amendments that customers request online through the website, communicating and conferming bookings with suppliers who are located all over the world, as well as advising customers in regards to possible fees and procedures in order to follow some delicate requests. In addition, a significant responsibility entailed within my job is to produce reports in regards to urgent amendments and rebooks that have to be carried out urgently. The company’s programs which I use on a regular basis are: Eptica to answer customer’s e -mails, CRBM System, Greenway and Odyssy to make and amend bookings , Office Outlook in order to communicate with the different departments of the company and with suppliers. Excel in order to make daily reports about amendments and rebooks that have to be finished in the shortest possible time.

Manchester, United Kingdom

Main responsibilities: Handling e-mail communication with clients before and after their travel dates, responding professionally and within set time frames to their questions and complaints. Amending and checking bookings as per customer’s e-mail requests. Handling telephone communications in order to provide additional and urgent information about their car rental.In addition, an important duty that has to be carried out is to translate Terms and Conditions of rental agreements from English into Italian for our customers. The company’s programs that I used daily were: Eptica to answer customer’s e -mail, CRBM System to make and amend bookings and Office Outlook in order to communicate with the different departments of the company.

Manchester, United Kingdom

Main tasks: To welcome students and assist them during their learning process, teaching Italian grammar and culture, providing learning materials, such as PowerPoint presentations, song lyrics, footage, written and spoken exercises, as well as creating a fun atmosphere while they were learning.

Degree In Modern Languages For The Web, Languages And Web, First-Class Degree (110/110 With Honours).

Degree course which combined the study of the languages (English and Spanish) with computer skills and IT linguistics. First-class degree.

Search And Social Media Marketing, Seo And Digital Marketing

Delivered at the University of Salford, this course provided SEO and digital marketing training enriched every week with industry expert.

European Computer Driving Licence (Ecdl)

A computer literacy certification programme provided by ECDL Foundation.

Secondary Education Certificate With Scientific Orientation, Math And Science, Passed With 98/100.

Italian secondary school which focuses on the study of math and science.