Laura Shea-Clark Email & Phone Number

San Jose, California, United States

Research, acquire, and prepare orchestra music for productions.

San Francisco, California, United States

Prepare orchestra parts for productions.

585 Franklin St., Mountain View, Ca 94041

* Manage Customer, Support, and Technology* Supervise customer service, acquisitions, cataloging, processing, and technology staff* Participate in City-wide technology committees* Revamped customer service policies and procedures to improve customer experience* Re-engineered workflow of new materials to greatly reduce time to shelf with 1.5 fewer FTE* Created new classical music CD call # structure to replace Dewey with categories* Led project to upgrade sorting system, self check out and return stations* Coordinated upgrade of Innovative server and software; planned migration to new Sierra software, set up new users, permissions, settings, etc.; tested; trained staff* Added nearly 30 location codes to improve the ability of customers to find materials* Improved database by regularly running clean up reports* Coordinate Edifact ordering and invoicing set up & troubleshooting with vendors* Responsible for authority control & maintenance; outsourced major authority work to Marcive* Train & advise cataloging staff* Reduced customer complaints about holds by increasing staff time to shelve more often, searching for missing holds, and improving workflow* Improved display of catalog by adding display of more subfields and changing wording to be more customer-friendly* Initiated project to re-package individual TV series DVDs as sets* Worked with Children’s staff to reorganize and re-cutter book series and other popular collections to improve customer access

* Supervised Adult Services, Youth Services, and Customer Services supervisors* Led rollout of new Mobile Library Service, including wireless access* Initiated Library's social media presence across several platforms* Created Library disaster manual* Partnership with MVLA Adult Education * Customer service improvements, rollout of new roving service* Set up EDIFACT ordering & invoicing* Improved Acquisitions & Collection Development workflow * Led cross-department committees* Managed new key card security system project* Helped implement RFID & materials handling system* Worked directly with interior designer & other vendors on space re-design & reorganization of adult collections; developed project plan.* Planned staff training * Led committee in planning signage program* Planned roll-out of new computer and print management system, CASSIE

* Project manager for system migration to SIRSI Unicorn and joining consortium. Mapped & tested policies; coordinated training; purchased new equipment; led team in designing new web catalog; Set up new Acquisitions system & trained staff.* Hired, trained, & managed over 20 in Technical Services & Computer Services* Maintained web site* Responsible for automation & Technical Services budget * Wrote grants; researched & purchased equipment for accessible workstation & computer lab* Re-engineered workflow, including switch to online editing, task automation, & streamlining of staff duties* In-depth study of Technical Services Department to determine staffing requirements to meet output standards* Wrote procedures and training materials for Library & Office software; created pamphlets for patrons on how to use Library catalog and wireless network* Cataloged books & AV materials * Improved ergonomics of staff workstations* In-Service Day committee member & chairperson

* Established Internet connection at Library* Created Library web site & trained others in HTML coding* Project manager for Community Information Network* Researched, purchased, installed, & maintained all computer hardware & software* Created staff technology newsletter* Wrote successful grants for CD-ROM server and LAN* Hired, trained, & managed Technical Services staff* Responsible for automation and Technical Services budget and planning* Developed procedure manual* Cataloged all types of material* Selected music for collection* Provided reference service

* Designed multimedia database and indexing scheme to facilitate searching across four media collections* Re-engineered media library processes and established procedures to increase efficiency* Developed procedure manual for position* Searched for and provided stock footage for use in video productions* Digitized and edited digital audio & video for multimedia applications* Troubleshooted multimedia computers* Researched multimedia issues and products* Presenter at 1996 Computers in Libraries Conference, "The Andersen Media Collection: Developing a multimedia database"

* Provided reference service to members, staff, and general public* Indexed safety and health journals for in-house database* Initiated and collaborated with Marketing Department on Library Quality Improvement Study * Responsible for interlibrary loan service* Subject specialty in ergonomics

* Managed logistics for music festivals with 50 to 1,000 participants* Coordinated stage management for all performances and rehearsals* Hired, trained, and managed student workers* Music librarian for bands and orchestras* Inventoried ensemble music collection and created a new library database* Developed procedure manual for office* Wrote program notes and publicity materials

Mls, Library & Information Studies

Bm, Music, Trumpet Performance

Activities and Societies: Orchestra, Wind Ensemble, Chamber Winds, Wind SymphonyMagna cum laude