Laura Šinka Email and Phone Number
Laura Šinka work email
- Valid
Laura Šinka personal email
Award winning Customer Experience professional with a demonstrated history of working in the insurance and loyalty industry. Skilled in Customer experience management, Consumer behavior and Service design. Experienced lecturer. Passionate about sustainable CX, equal opportunities and open societies. One of the founding menebrs of Women in CX community. Holding a Master’s degree of Social Sciences focused in Social Anthropology from Rigas Stradina Universitate. CX Leader of the Tear 2022 by MyCustomer finalist.
Moller Auto Latvia
View- Website:
- mollerauto.lv
- Employees:
- 30
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Digital Customer Experience Manager, BalticsMoller Auto Latvia Sep 2023 - PresentRiga, Latvia
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Founding MemberWomen In Cx Apr 2021 - Present -
Member Of CouncilAlberta College Nov 2021 - PresentRiga, Latvia
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LecturerAlberta College Feb 2017 - PresentLatviaTeaching “Marketing Research and Consumer Behaviour in the Market” course that is a part of “Digital Marketing” Bachelors Study Programme.
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Customer Experience ManagerBalta Part Of Pzu Group Mar 2019 - Sep 2023Riga -
Project ManagerQix May 2018 - Mar 2019 -
Head Of Customer Experience And OperationsPins Nov 2017 - Apr 2018
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Head Of Customer Experience And OperationsPins.Co Mar 2016 - Nov 2017Riga, LatviaSince its 2014 launch PINS has rapidly grown into a global technology company, aimed at bridging cultures through innovations.With the prime focus on loyalty, m-commerce and InsureTech, PINS’ digital products make everyday activities, such as shopping, traveling and using payment services, easier, more rewarding and fun. The company is currently operating in Northern Europe. Milestones reached in the loyalty business have already earned PINS numerous industry awards and international acclaim. -
International Customer Experience ManagerCoalition Rewards Feb 2015 - Feb 2016Latvia
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Finland Operations ManagerCoalition Rewards Jan 2014 - Feb 2015LatviaAs Finland Operations Manager I was responsible for Customer service and operations while entering new market - Finland. Main and the most important project was establishing and launching Member service operations in Finland, including but not limited to 70+ members service agents working on initial phase.I was responsible for Finland members experience with Member service team and PINS loyalty program in general.
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Customer Service SpecialistCoalition Rewards Mar 2013 - Dec 2013LatviaSupport daily operations of Loyalty program Member service.Organizing and leading trainings, providing support of technical solutions usage and necessary procedures and scripts for Member service agents. Control, analyze and report on Member service performance and service level provided. Rewards communication materials preparation and assistance to rewards management.
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Customer Service AssistantBaltic Miles Ltd Jun 2011 - Apr 2013LatviaAssist on daily operations to Customer Service Manager. Proactive customer service provided by data corrections and new members fulfillment data quality control. Assist on rewards management and communication.
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Operations Assistant - Trainee (Mar 2011 - Jun 2011)Baltic Miles Ltd Mar 2011 - Jun 2011LatviaAssist on daily operations related to BalticMiles Loyalty program members database quality control and updates. Work with manual processes related to card production - fulfillment and new members enrollment quality monitoring.
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Travel Consultant - Trainee (Jun 2009 - Aug 2009)Skaisto Skatu Aģentūra Jun 2009 - Aug 2009Riga, LatviaWork in travel agency that creates and provides one-two day (weekend) excursions in Latvia, Lithuania and Estonia by focus on local heritage and revelation of surprising and unknown destinations. Responsible for consulting tourists on different products, destinations and travel itineraries while providing great customer service. Processing payments and working with B2C agreements.Managing tours itinerary by booking hotels for groups, making reservations with sightseeing partners.
Laura Šinka Skills
Laura Šinka Education Details
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Social Anthropology -
Tourism Organization And Management
Frequently Asked Questions about Laura Šinka
What company does Laura Šinka work for?
Laura Šinka works for Moller Auto Latvia
What is Laura Šinka's role at the current company?
Laura Šinka's current role is Customer Experience, UX design | Sustainable CX.
What is Laura Šinka's email address?
Laura Šinka's email address is la****@****alta.lv
What schools did Laura Šinka attend?
Laura Šinka attended Rigas Stradina Universitate, Vidzemes Augstskola / Vidzeme University Of Applied Sciences.
What skills is Laura Šinka known for?
Laura Šinka has skills like Customer Service, Tourism, Customer Experience, Teamwork, Market Research, Powerpoint, Travel Management, Microsoft Excel, Negotiation, Microsoft Office, Training, Customer Satisfaction.
Who are Laura Šinka's colleagues?
Laura Šinka's colleagues are Ruslan Safarov, Andris Skuja, Arturs Miglans, Edgars Melderis, Raivis Redlihs, Ģirts Bērziņš, Viktors Vasilevskis.
Not the Laura Šinka you were looking for?
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Laura Florica Sinka-Boldea
Assistant Vice President - Data Governance Business Analyst At Citi Csc Finance, Global Regulatory ReportingHungary -
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Laura Sinka
Braşov -
Laura Sinka
Budapest
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