Laura Siwicki Email & Phone Number

Elkins, Wv

Elk Grove Village, Il

•Directed Customer Relations nationwide inclusive of Customer Satisfaction, Quality, Customer Service, Training and Development for All 10 Divisions•Launched new Customer Satisfaction Measurement System providing new vision and focus on key objectives improving national Customer Satisfaction scores by 47% partnering with Eliant•Provided effective strategic planning management for Customer Based Marketing Campaigns •Created and implemented highly successful Customer focused image enhancement initiatives

Managed corporate relocation project, delivering under budget and before deadline. Directed multi-facility operations, including construction, relocation, and build-outs. Provided customer management services to key accounts, such as K-Mart, Office Depot, Staples, and Wal-Mart.  Reduced warranty expenses 24%, overhead costs 28%, order processing time 11%, and eliminated obsolete/excessive inventories. Streamlined order processing, by integrating IT resources and systems. Raised customer satisfaction ratings 39%, while expanding product quality improvements 19%. Accelerated improvements in market share and workforce satisfaction. Devised Continuous Process Improvement policy that could be used as company prototype. Awarded “Best Supplier”, a top honor from client base.

 Slashed international shipping costs 14% and warranty expenses by 24%. Conducted event planning for international trade shows. Increased Customer Satisfaction/Loyalty ratings to highest levels in company’s history. Strategized with top management in Sweden.