Laura Morgan Email & Phone Number

Redmond, Washington, Us

Wearing my end-user hat in the Microsoft Teams SMB PM team, with focus on quality & customer obsession during all stages of product development. Driving product improvements for ease-of-use, enabling SMB early engagement programs & customer touchpoints, and analyzing SMB-specific customer insights data for Teams. During the pandemic, similarly led Teams for Education initiatives, representing schools and educators around the globe so we could bring updated features to our teachers and students in this segment.

Redmond, Washington, Us

Microsoft Teams - Quality & Customer ObsessionListening to Microsoft Teams customers around the world, driving up quality during early adoption and ensuring end-user feedback is part of our regular discussions within the Teams engineering org. Driving Education and Remote Learning scenarios across all Teams features as well as our newest Firstline worker and Healthcare features like Shifts, Walkie Talkie, RealWear, Bookings and Lists.My teammate wrote a great article on how we connect with our customers and investigate issues - please read to learn more!

Redmond, Washington, Us

Microsoft News Content Experiences - Voice of the Customer, Windows Engagement, Global operations

Redmond, Washington, Us

Led quality engineering practices and customer listening efforts. Projects: MSN.com, MSN on Win10 Edge, MSN apps, Win 10 Store app and online store, Microsoft Retail Store Point-of-Sale system.

Redmond, Washington, Us

Developed and applied testing methodologies & drove end-user scenarios to deliver high quality releases of the v1 Bing-powered Win8 apps, designed to showcase the capabilities of Win8. Led Travel App Test team.

Redmond, Washington, Us

Various quality engineering roles in Windows 7 and Windows 8 engineering teams

Redmond, Washington, Us

Quality assurance consultation role for Microsoft HRIT department, revamping the Jobs site.

Redmond, Washington, Us

Led team of Outlook Test Engineers and Test Managers to deliver high quality releases of Microsoft Outlook

Redmond, Washington, Us

Projects: Outlook v1.0; updates for Office 95

Redmond, Washington, Us

Test area owner for various features of Schedule+ 1.0

Redmond, Washington, Us

Supported developer build processes for Microsoft Mail/Exchange development team

Redmond, Washington, Us

Projects: Word and Works for Mac, Word for Windows v1.0