As CEO of FLAG DV, I’ve had the privilege of leading a passionate team dedicated to supporting individuals experiencing domestic abuse through essential legal advice and services. Over the past few years, I have managed significant growth within the charity, expanding our reach and impact.One of our most pivotal achievements has been securing a 5-year National Lottery grant, which has provided us with much-needed stability and allowed us to further enhance our service offerings. This funding is critical as it helps us to continue delivering high-quality, accessible legal support to those in need, while also ensuring the sustainability of our operations for the future.I am incredibly proud of the progress we’ve made at FLAG DV, and I’m excited for the opportunities ahead as we continue to grow and make a meaningful difference in the lives of those affected by domestic abuse.

FlagDV, free legal advice group for domestic violence, gives free legal advice from a family law solicitor about an individuals personal situation.At FlagDV I manage the day the day operations of the charity, supporting recruitment of solicitors and raising awareness of our charity within the community.

As the project and media coordinator, I have been responsible for increasing our impact on the sector. This included the creation of events along with marketing materials and building social media campaigns to grow the charity’s online presence. I also led the website redesign project introducing a more mobile-friendly and streamlined customer journey.Producing marketing strategies using keyword research and analytics I have grown organic reach and increased enquires by 38%. Provide daily content for social media that is well branded and consistent across all platformsProduced a social media marketing strategy that grew our post reach as well as audience engagement. Led the website redesign project, manage content as well as ongoing management and maintenanceResearch and compose a weekly publication for the sector providing links and resources of available and relevant funding to the sector in West Berkshire. Overhauling the design and content, increasing subscription rate by 25%.Successfully launched and managed 4 large recruitment events with over 50 different charities and community groups. Coordinating all communications with groups and venues to ensure the smooth running of the event.Formed a collaboration with local businesses to provide a cross-promotion strategy to produce a goody bag for the first 50 attendees of events.

With California Taco I worked with a number of events organisers, management, and private clients to ensure complete customer satisfaction. This involved managing personal and employee schedules, and appropriate location negotiation.I ensured that the integrity of my company remained through an excellence in customer relations, and that I was represented in an appropriate manner through quality recruitment, relevant and ongoing training, and providing updated performance evaluations.

As the project coordinator I worked directly with stakeholders to determine their training needs, and followed up with scheduling workshops between the users and internal training resources.Throughout the project I was the primary point of contact for customers; handling support and escalations via phone, email and ticketing systems.I coordinated the support team through the exception process which involved:Prioritising between requests for enhancements and support to complete the platform migrationPerforming internal QA processes with the purpose being to ensure a timely resolution to customer needsI created internal progress reports, tracking progress via spreadsheets, tracking against internal schedules and eventsPresented ongoing and final reports to multiple stakeholders to enable project closure on time and within budget.

I worked with multiple clients, producing and executing personalised marketing strategies that were designed to work with their strengthsEdited customer video event footage to produce marketing sound bites to increase online bookingsCreated high presence social media profiles through Facebook Fan Pages, Twitter and blogs to stimulate awareness.Designed and re-branded client's social media and websites to ensure consistent branding across all platformsProduced materials and flyers for events and promotions.Edited and ghost-wrote education materials

As a training team leader, it was my responsibility to train all staff from barista to store manager of a new store. This involved teaching time management skills,work prioritisation, customer handling and cash management.As a store manager I worked closely with shift leaders to create and maintain daily, weekly and period financial reports and assessed, set realistic marketing goals, and work with multiple calendars setting schedules around staff availability and local events.I was assigned high loss stores, and worked to manage inventory and reduce waste to improve and eventually restore store profitability.