Laura Garcia Email & Phone Number

Providing excellent customer service isn't just a slogan for me – it's a core value that I trasnmit in every interaction. My focus is delivering personalized attention and tailored solutions to meet the unique needs of each client. By prioritizing exceptional service, I aim to not only meet but also anticipate the needs of my clients, fostering long-term partnerships built on mutual respect and satisfaction.I believe the best banking relationships are built on trust and reliability.

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  Lending Assistant

  Pegasus Bank

  Feb 2021 - Present - Dallas, Texas, United States

  • Manage customer experience throughout the entire loan process; from origination and analysis to loan closing• In charge of coordinating loan documentation with various parties including title companies, attorneys, appraisers and/or loan document processors• Responsible for handling, processing and closing construction loans, term loans, extensions, modifications and real estate loans, etc.• In charge of processing credit draw requests• Responsible for helping customer with wires and inputting them on WITTS• Support the loan officer with past due reports and monthly production reports• Assist customers with inquiries such as loan payment amounts, interest rates and payoffs • Responsible for completing credit reference requests from other companies or other institutions.• Assist customers with: stop payments, release of holds, check orders, accounts research, disputes, etc• Assist with marketing sponsorships• Knowledgeable on business account documentation requirements• Help customers with online banking issues• Responsible for handling exceptions and keeping them to a minimum

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  University Of North Texas

  Business Administration And Management, General