Laura Studebaker Email & Phone Number

Greater Phoenix Area

In my role as a luxury travel and groups specialist, I provide excellent customer service as the single point of contact for my clients. From the moment a new client finds Happiest Vacations, whether through client referrals or through active social media, I take ownership of the client's needs to plan the best trip possible within their budget.My experience in planning family vacations, honeymoons and corporate incentive trips has prepared me to help discriminating consumers have hassle-free trips.My daily responsibilities include: - Providing expert knowledge of destinations and accommodations to potential clients remotely via phone and email - Creating custom itineraries for clients based on their needs - Answering client questions prior to and during travel - Following up on new inquiries and leads in order to grow my client portfolio - Sending out trip documents and itineraries - Booking tours, excursions and dining reservations for clients, as necessary - Creating and updating internal documents with FAQs and insider tips for destinations - Managing a remote sales team - Establishing relationships with vendors/suppliers - Growing online social media presence to promote the Happiest Vacations brand - Processing commission payments for the agency

Phoenix, Arizona Area

In my role as an Alternate Recess Interventionist, I implemented positive behavioral interventions and supports (PBIS) within an elementary school setting.I worked under the supervision of the Assistant Principal in my own classroom.Children who had behavioral or focus issues within their primary classroom or had trouble on the playground were referred to me as an intervention prior to being suspended. Part of my duties included leading group or whole class discussions on various topics such as bullying, keeping our hands to ourselves, appropriate language, friendship and mentor-ship.While in this position, I created and implemented a Friendship Club to encourage children to befriend others who may not have the social skills to make friends on their own. Within the capacity of the Friendship Club, I taught social skills through group projects, question and answer sessions and game play.Additionally, in order to increase student involvement, I created a Recycling Team and implemented a recycling program at our school campus. We were highly successful and earned many rewards from a nationally sponsored recycling contest. The students who were involved experienced a greater sense of ownership over their school and the environment.One of the many other duties I assumed was the upkeep and care of our school habitat, which housed our school's desert tortoise. In addition to getting the children excited about caring for the environment, I was able to give them tasks that would serve a dual purpose: getting physical activity and having responsibilities.In this position I worked and communicated the goals for each student with their teachers on a weekly or more frequent basis. I researched and implemented strategies to ensure the child was making progress on their goals and then reported their progress back to their teachers. I also reviewed individualized education programs (IEP) as necessary to ensure that any interventions aligned with other goals.

Queen Creek, Az

- Solely responsible for the social media presence of Rachel's Bake Shop in Queen Creek, AZ (retail store now closed) - Developed an integrated marketing strategy - Created Promotions to bring in new clientele - Started a presence on YouTube.com and Google My Business - Maintained and posted to Instagram, Twitter and Facebook feeds - Developed an online store - Responsible for weekly photography - Helped launch a new Shopify web store - Assisted in Event Planning for the bakery

Phoenix, Arizona Area

- Generated leads through heavy use of Social Media - Self promoted through marketing at trade shows and other events- Built client relationships by developing a rapport - Created online advertising to drive traffic to my landing page- Developed extensive travel itineraries for clients with special needs- Maintained a fan blog site as additional promotion for my business- Specialized in accessible travel and Disney destinations

Phoenix, Az

- Built relationships and worked with vendors to negotiate the best pricing- Prepared bids for RFPs for non-profits and governmental agencies- Created and maintained customer account profiles in Quickbooks software- Solicited companies for new business (cold calling, lead follow-up)- Made field calls to existing and prospective clients to increase sales- Created and implemented direct mail marketing campaigns to grow my business- Collected payments from past due customers- Attended major industry trade shows across the country to research new products and review quality prior to client recommendation- Developed exhibits for and hosting trade show booths

Lisle, Il

Reporting and Meetings- Responsible for the preparation and submission of the monthly Balanced Strategy and NAFTA reports- Ran monthly Balanced Strategy meetings to discuss all at risk measures with Senior and Executive management- Prepared agenda, meeting minutes and action items for distribution to the Leadership Team- Prepared PowerPoint presentations for Town Hall meetings and the monthly Executive Leadership Meeting- Coordinated and facilitated monthly Project Management Office meetings- Facilitated employee Innovation Sessions focused on business-improving topicsProjects- Project Manager on an employee Cross-Training initiative- Participated as an ISO assessor to pre-assess our business for ISO certification; We did become certified- Worked as an internal process assessor on a bi-monthly basis to ensure compliance with ISO 9000 requirements- Assisted in PMO projects, as necessary- Coordinated and managed the Bright Ideas Innovation program- Lead a quarterly employee recognition committee to recognize the efforts of employees who exemplified our strategyCommunications- Created and distributed all employee email and intranet communications regarding Balanced Strategy and Bright Ideas- Wrote, edited and published an internal employee newsletter----------------------------------------------------------------Customer Account Representative (previous title)- Consistently produced above-average delinquency cure rates in the mid-to-high ninetieth percentile- Worked to control delinquency through skip tracing, refinancing and repossession - Recuperated losses from charged off accounts (Loss Recovery), multiple accounts with up to 11 units financed and commercial owner/operator accounts- Performed daily commercial vehicle collections tasks working through queues by due date - Conducted team meetings to discuss progress, industry trends and the general work environment

South River, Nj

- Responsible for all Accounts Receivable- Coordinated with sales people & management to put together rental and sales contracts- Issued all sales and rental invoices- Prepared Accounts Payable for Corporate office- Maintained office records, including spec sheets- Developed product line brochures with pricing information for sales/rentals- Organized data into easily interpretable spreadsheets- Created advertising (using Adobe suite of products) and submitted to trade publications- Wholly responsible for coordinating our participation in industry expositions- Developed marketing for trade shows- Attended trade shows to promote equipment retail and rental services