Laura Terzi Email and Phone Number
Laura Terzi work email
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Laura Terzi personal email
I have always had a passion for travels and people. The ambition of discovering the world and its inhabitants inspired my life and my career and pushed me forward to achieve excellent communication skills, supported by empathy and understanding, and a wide knowledge of the air transport and travel industry. My creative and curious attitude, linked to precision and personal organization, allows me to reach personal and professional targets. Versatility and easy adaption and learning, and love for changes, sustained and motivated the different positions I have covered. I am an Italian native speaker with a proficiency in English and French. A strong performance-driven approach and remarkable problem-solving abilities complete my profile.
Thales
View- Website:
- thalesgroup.com
- Employees:
- 60343
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Customer Service SpecialistThales Jun 2022 - PresentGorgonzola, Lombardy, ItalyManagement of NAS Customer Contact Center (CCC):- Ensuring that customer requests are understood, qualified, prioritized, handed over to the appropriate team and processed within the organization- Monitoring of requests, escalating when necessary and providing regular feedback to customers- Monitoring CCC performance and SLA, where applicable- Verifying customer satisfaction on a regular basis: calling and meeting customers to understand causes of dissatisfaction and to define action plans- Providing services under or out of warranty; propose and prepare quotations for support and training (remote or on site) in coordination with Field Service and BID teams- Handling POs and monitoring the invoice process- Handling of maintenance contracts/SLAs as Project Manager- Support the transition to a full Digital Front Office, as CRM tools administrator- Support of Spares&Repairs team
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Travel & Customer Support AssistantIma Italia Assistance May 2021 - Jun 2022Sesto San Giovanni, Lombardy, ItalyHuman and technical support for people and vehicles, in case of emergency:- Organization and coordination of customers’ assistance in Italy and abroad, in compliance with their insurance policy conditions- Assistance services for vehicle breakdowns or accidents- Car rental service- Mail & telephone correspondence with service providers, insurance companies and partners to clarify and process issues including organizational support- Ensuring an excellent customer experience resulting in a very high level of customer satisfaction -
Control Room SupervisorSncf Voyages Italia May 2019 - Dec 2020Milan Area, ItalyFor TGV trains Italy-France on Italian soil:- Railway traffic monitoring in cooperation with Italian infrastructure manager to assure train safety and punctuality- Non-routine situations and emergency management- Daily check of vehicle fleet standards in contact with central operations control in France- Maintaining contacts with train crew and reporting of technical and comfort faults- Information and reprotection of passengers in case of train delay or cancellation- Service quality supervision of suppliers- Performance regime check and post-operations analysis - Daily organization of train crew and training of new staff -
Operations SpecialistValue Group Srl Jul 2018 - Oct 2018Milan Area, Italy- Airlines and airport handlers assistance- Hotels and transfer booking for layover passengers and crew staff- Airport services' management- Sales and purchase orders processing in the SAP system -
Station AgentAzienda Trasporti Milanesi Spa Jul 2017 - Sep 2017Milan Area, Italy• Metro stations supervision: - Opening and closing of stations- Station systems monitoring - Customer assistance, information and support- Safety and security control- Emergency management -
Visitor Services SpecialistExpo 2015 S.P.A. Apr 2015 - Oct 2015Milan, Lombardy, Italy- Management and coordination of Ticketing Offices, Info-points, Lost&Found service- Supervision and information of the handling companies staff- Engagement with visitors as Expo representative- Relationships with suppliers- Services’ quality check (through data analysis and reports) -
Airport Ticketing Desk AgentAir France May 2010 - Nov 2014Milan, Lombardy, Italy- Tickets sales, changes and refunds- Quotations and reservations- Search and enrolment of new clients - Customer service and assistance- Handling of flight irregularities- Support of Airline supervisors and airport staff -
Ground Handling SupervisorAir France Apr 2009 - Apr 2010Milan, Lombardy, Italy- Flight preparation- Supervision and coordination of the handling companies in managing passengers and baggage- Supervision of check-in, boarding and flight departure procedures- Assuring compliance to safety measures and airline quality and punctuality standards- Emergency management- Customer service and support
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Cargo Commercial AgentAir France Sep 2003 - Mar 2009Milan, Lombardy, Italy- Freight forwarding supervision- Check of shipments and dangerous goods- Trucks' operations planning- Customer service - Booking and sales to authorized forwarders- Track and tracing- Support of Sales and Technical departments
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Commercial EmployeeR.F. Celada Spa Dec 1999 - Aug 2003Cologno Monzese, Lombardy, Italy- Secretary of the Technical Manager - Contacts with clients- Reports and sales quotes- Organization of internal technical staff- Spare parts department representative - Purchase orders management
Laura Terzi Skills
Laura Terzi Education Details
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Civica Scuola Arte&MessaggioGarden Designer -
Centro Di Formazione FlemingGardener
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Civico Liceo Linguistico A. Manzoni Milano46/60
Frequently Asked Questions about Laura Terzi
What company does Laura Terzi work for?
Laura Terzi works for Thales
What is Laura Terzi's role at the current company?
Laura Terzi's current role is Air & Railroad transport • Tourism • Customer Service • Operations • Travels, Arts & Nature.
What is Laura Terzi's email address?
Laura Terzi's email address is la****@****msn.com
What schools did Laura Terzi attend?
Laura Terzi attended Civica Scuola Arte&messaggio, Centro Di Formazione Fleming, Civico Liceo Linguistico A. Manzoni Milano.
What skills is Laura Terzi known for?
Laura Terzi has skills like Booking Systems, Suppliers, Windows, Sales, Data Entry, Ground Handling, Lingua Francese, Truck, Historic Preservation, Stress, Literature, Legal.
Who are Laura Terzi's colleagues?
Laura Terzi's colleagues are Peter Toparis, Nicolas Delattre, Iranja Rabarijaona, Karl Delbridge, Pierre-Jean Nicol, Matthieu Jamin, Sébastien Bouttier.
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