Laura T. Fierce Email & Phone Number

Port Townsend, Wa, Us

United States

Seattle

Remote IT Management | Help Desk Ops: Set up three additional remote educational sites for students to learn while keeping with COVID safety rules. This includes providing outdoor monitors, microphones, and speakers in additional to networking two separate buildings with internet, SMARTboards, printers and copiers all in 1-2 week deadlines. Operations | Budget Management: Managed budget of $250,000+, keeping within budget limits even when pandemic re-prioritized purchasing needs. ADA Accessibility | Access: Managed and coordinated website upgrade to Craft Pro 3.3.7. Addressing needs for better ADA accessibility on website and increase mobile friendly usability. Added closed captioning abilities for event streaming.Network upgrade: DATTO back up system, SonicWall Firewall, Comcast Fiber, Aruba Network Switches, MS Windows 2019 Server, G12 VOIP phone system, and currently working to upgrade Ruckus Wireless. Change Management | Client Support: Managed highly stressful pivots from 100% remote learning to hybrid models, and then back to classrooms with new safety protocols. These included teacher training on 10+ new software systems, wireless microphone sets, new cyber security protocols, classroom conference camera installations, working in collaboration with curriculum advisors and teachers to meet individual needs.

Bellevue, Wa

Leadership: Supervised technology team in weekly meetings both to assess challenges and celebrate accomplishments on both individual and group levels. Systems Management: Enhanced the role of Database Applications Manager by analyzing needs of each department as they relate to Veracross SIS (Student Information System) and Blackbaud databases. Orchestrated database upgrades to the cloud such as Heartland Mosaic and Raiser’s Edge NXT assisting end users with easier accessibility, automated upgrades, online support and increased security.Change Management: Instituted Standard Operating Procedures (SOP) for school including Elevated Permissions Form, Data Retention Form, Password Policy, and Group Creation Form. Created clear policies for Helpdesk staff to follow so institutional expectations are transparent.Security Enhancement: Instituted security policies such as auto-locking staff computers, secure printing, permission forms and policies. Upgraded policy documentation with detailed instructions for Helpdesk team, transferring the permission requests to administrators for approval for access to secure data.Relationship Builder: Inclusive and collaborative. Experience recruiting, hiring, managing and evaluating the performance of employees. Enjoys facilitating professional growth and career advancement.Administrative Experience: Serves as a member of the Sr. Administration team to help guide the school toward the larger vision of Forest Ridge graduates becoming women as global leaders.

Bellevue, Wa

Leadership: Manage Network Administrator and Tier 1 IT Specialists, to provide technical support to 500 students, faculty, and staff, resulting in a successful program integrating laptops for every user in every classroom on campus. Organize: Plan and execute school-wide Windows 10 and Office 2016 upgrade project for the 2016-17 school year to ensure community has the latest software to support the technology curriculum. Technology Integration: Integrate latest technologies including Office 365, SharePoint, OneDrive Online Backup, Shared One Note Notebooks, and Windows 10. Empowering users in online cloud computing to utilize a variety of devices while keeping consistency of content, reducing downtime of saving documents and re-creating familiar settings when changing up devices. Onboarding Strategy: Documenting the onboarding and separation procedure for systems, laptops, and applications. Creating clear expectations for parents and students to use the laptop in an age-appropriate manner and understand the software regulations upon departure of laptop program. Communication: Regularly communicate new technology announcements via email and weekly news posts helping community to know how to care for laptops in a secure environment.

Bellevue, Wa

Supporting Staff: Educated faculty, staff and students how to use Microsoft Windows 98, 2000, XP, Vista OS; Microsoft Office 2003, 2007, 2010; supporting users from back end on Windows 2000, 2003, 2008 Server. Keeping users up to date with latest Microsoft programs to support one of the first one-to-one laptop program in the United States. Wireless Diagnostic: Troubleshoot, support and maintain 500+ laptops and desktop computers in a wireless setting using Aruba controller to diagnose dropped connections and latency issues, contributing to a more seamless integration of connectivity throughout 8 separate buildings. Web filter Administrator: Support Watch Guard firewall and Web Sense web filters helping to provide perimeters for appropriate content while allowing for students to access material for class related research. External Resource Support: Maintain hardware for faculty, including copiers, classroom AV equipment, video editing computers, and Siemens ProComm phone system to ensure a successful experience in technology on all levels. Software support: Familiarized self to troubleshoot print servers, create and manage accounts in Active Directory and on-site Exchange Server. First-hand experience led to personalized Helpdesk Policies and Procedures.

Master’S Degree, Master In Teaching, Magna Cum Laude

Project Management Certification, Project Management

Activities and Societies: Completed a collaborative project working with Boys & Girls Clubs of Bellevue to develop a Volunteer Recruitment.

Bachelor’S Degree, Liberal Arts And Sciences

Activities and Societies: Science Splash, a summer program to encourage girls to explore math, science, and technology in a college.

Associate’S Degree, Psychology, Logic, Earth Science