Laura Jhirad Email & Phone Number

Israel

Tel Aviv, Israel

• Build strong customer relationships with top tier enterprise corporations, contribute to key account renewal success.
• Provide B2B support for customer core teams, communicate effectively with both technical and non-technical audiences, ensuring customers are satisfied with products and services received.
• Advise customers on configuration and branding options and implement configuration changes to meet specific needs.
• Conduct tech reviews on a monthly/quarterly basis, provide technical training and product education.
• Analyze customer feedback to identify areas where the product can be improved, coordinate change requests with CR.
• Troubleshoot escalated defects, route for advanced investigations to R&D, DevOps, Implementation engineers, and Product, document root cause analysis findings, perform post-deployment testing, ensure accessibility.

Tel Aviv - Jaffa, Tel Aviv District, Israel

• Maintained relationships with Foreign Delegations, Chambers of Commerce, represented MAI at conferences, trade shows, and industry forums to promote business development in Israel, reduce barriers to trade, increase.
• Drafted recommendations for the Israeli government to open negotiations regarding a Free Trade Agreement or Economic Partnership between the State of Israel and Japan.
• Conducted ad-hoc research per specific client requests on micro and macro-economic developments and overall global environment, onboarded new industry association members.
• Published LinkedIn articles and increased connections 30% to over 13,000 professional contacts from content creation.

Washington D.C. Metro Area

• Provided PMO support and software Release Management across numerous work streams for the U.S. Postal Service.
• Led team to generate technical system documentation for an open-source solution, coordinating with development teams and cyber security experts for compliance within Risk Management Framework for the U.S. Dept of.
• Provided Tier 2 technical support for a capital projects management system to track construction projects for the U.S. Immigration and Customs Enforcement agency.
• Supported Software Development Lifecycle for an enterprise business intelligence system implementation to support tracking of security documents and currency manufacturing within the U.S. Bureau of Engraving and.
• Recruited prospective candidates, onboarded new members, supported business development and proposal responses, and collaborated with international subsidiaries concentrated in the Middle East.
• Provided language and cultural orientation training for overseas projects and pro-bono work. Planned and executed quarterly diversity inclusion outreach, and annual corporate social responsibility ‘IMPACT Day’ site at.

Philadelphia

• Update employee role specifications for Account Managers and Sales Representatives to support Patient First and Strategic Role Analysis initiatives, ensuring that all updates are in compliance with the New Commercial.
• Develop project structure to facilitate the required updates, generate and utilize a role specific questionnaire to interview over 20 stakeholders in three departments.
• Design several innovative sustainability methods for the ongoing project.
• Introduce efficient method to validate and confirm Pharma General Employee Listings in Peoplesoft database for nationwide territorial restructuring.
• Report and present documented findings to Vice President of Human Resources HIV and Communications.

The Public Ledger Building Philadelphia

• Filed U.S. Customs ISF 10+2 entries (Importer Security Filing) maintaining highest compliance levels in a global logistics company with 98 years expertise in Import/Export Compliance, Domestic and International Freight.
• Tracked incoming import cargo with master carriers, port terminals, and trucking companies, verifying critical shipment information for customers and vendor-payables serving a wide range of industries.
• Approved invoices for billing department, opened files, entered critical information into database.
• Created training guide to efficiently instruct employees in Shapiro Automation software.

Bachelor Of Business Administration (B.B.A.), Magna Cum Laude, International Business

Activities and Societies: Beta Gamma Sigma Member. Phi Theta Kappa Member. Study Abroad Experience. Fox Center for Student Professional.

Economies Of Latin America And Iberian Studies

Arabic Language And Media

-Intermediate Modern Standard Arabic Language -Irreconcilable Differences? The Representation of Geopolitical Conflict in Western and Arab.

Certificate, Turkish Language And Literature