I provide web, marketing, and print services for locally-owned small businesses with a full range of requirements. I specialize in taking a holistic approach to business needs and empowering my clients with long-term strategy and easy-to-use tools.Services of note:Website creation or redesign, server migration, SEO, marketing consultation, social media strategy, brand and identity creation, graphic design for print, copy-writing, product photography, and photo editing.

Simultaneously ran low-input high-return features improvements alongside core system upgrades and a multi-year application redesign effort for Rejuvenation.com. Saw increased stakeholder buy-in, built trust in partnerships across departments, received positive feedback from users and saw revenue increase YOY. Defined and held ownership over annual product strategy roadmap built via customer and market insights, review of internal competencies and assets, and prioritization based on value as it aligned with yearly company-wide goals. Able to hold the 30,000 ft view in perspective while defining the steps to get there.

As a Web and Graphic Designer at Smarsh, I supported an array of product marketing needs for demand generation, public relations outreach, and professional services needs. My responsibilities ranged from design and development of graphic assets for printed marketing collateral, to front-end web maintenance, UX/UI design, and copy writing. I worked hard to ensure that all interactive experiences with the brand were positive, intuitive, and welcoming, from an internal and client-facing perspective.

During my time at Harvard’s Digital Strategy department I specialized in primary applications support for the University's main website (harvard.edu) and the Harvard Gazette (news.harvard.edu). A few highlights include: - Performed Wordpress and Drupal core updates, kept up to date on all module and plugin security patches. - Served as technical point of contact with UNIX system administrators to ensure maximum server performance and reliability, completed security audits and fixes. - Product Manager for bulk email SaaS applications at strategic and technical levels (Silverpop, Exact Target/Salesforce, MailChimp, Campaign Monitor). Built HTML email templates, performed extensive device compatibility QA, provided copy-writing and marketing direction, solved technical deliverability issues.- Gained experience working with PHP/MySQL, shell scripts and interacting with servers via SSH/FTP, SVN and GIT, Amazon Web Services, Rackspace, and Jenkins script deployment.- Led migration from Google Search Appliance to Google Custom Search from initial requirements check, to conversion of metadata formats, alignment of look and feel with Harvard's brand identity, through to successful implementation.

While working for the Faculty of Arts and Sciences Communications Department I branched into the world of graphic design and print production while continuing to hone my skills in the web development world. Projects of note:- Oversaw annual design and production of print folder and packet sent to 5,000 newly admitted students.- Represented the College in a year-long complete redesign of college.harvard.edu, moved the site onto Drupal platform from custom CMS.- Created monthly Harvard Parents Newsletter html email, curated content, solved all issues for html email display across browsers and devices, worked on mobile responsive redesign, responded to parent inquiries.- Produced in-depth Technical Writing Guides for multiple College departments each semester. Lead artistic review and print production.

At Harvard College Library I rose from an Executive Assistant position to the Communications' Department Web Coordinator within a few years of study at the Harvard Extension School. Projects and responsibilities of note: - Performed maintenance and content updates for 10,000+ page website through hand-coded and standards compliant HTML, CSS, and XML. Experience with jQuery and ColdFusion forms. - Aided migration of the website from HTML to ColdFusion in 2009 through file structure inventory and migration mapping.- Worked to retain the integrity, accessibility, and usability of web information by monthly link-checking and repair, creation and analysis of usage statistics reports, and removal of outdated information. - Ran 12 internal listservs serving a workforce of 1,000+ through Mailman (GNU mailing list manager), moderated all content, maintained accurate subscription base and troubleshot issues between Mailman, Outlook and Thunderbird.

Supported a team of 5 C-level executives on a daily basis, reporting directly to COO and VP of Sales. - Project Manager for office move to 16,000 sq. ft. space, from demolition through build out and move.- Facilities Manager for Cambridge and remote office properties, handled all maintenance issuesand requests in a timely and efficient manner.- General administrative duties included calendar management, travel, legal assistance and event planning.- Prepared, edited and proof-read management-level documents for monthly company wide meetings.

Worked on all aspects of public relations efforts for a full-service marketing communications agency, including copy-writing, celebrity image management, creation of campaign graphics for web and print, and project management.