Laura Tung Email & Phone Number

San Mateo, Ca

San Francisco

Strategic leadership in developing specifications requirement and technical project plans for Whole Home Solution (WHS). Results were increased market presence nationally and internationally and multi-million dollar sales converted into profitable revenue. Responsible for all program aspects for key accounts, as well as end to end project management lifecycle tasks. Provided consistent customer satisfaction and increased customer market share. - Led the first customer launch in Latin America, achieving CEO recognition and facilitating future international sales opportunities.- Developed new Project Management Organization (PMO) standards and processes for all project deployments; includes Statement of Work (SOW), MS Project plans, customer test plans and installation checklists. - Tracked software development milestones for customer delivery; coordinated customer software testing for product acceptance.- Negotiated agreements across multiple disciplines, including the customer, 3rd party vendors and ARRIS internal and external cross functional teams.- Expanded ARRIS market share and profit with new and repeat customers through critical customer relationships

Successfully managed new installations, upgrades and migrations of Video On Demand (VOD) projects, for several strategic Cable Operators. Project management includes: project scope, timeline tracking, dependency identification, resource and risk management and project acceptance. - Defined and developed project requirements and guidelines for several new and innovative VOD solutions. Allowed ARRIS to compete in new markets.- Built strong customer relationships with a difficult customer, culminating in agreements to expand ARRIS VOD to all of the customer’s markets. Increased customer revenue and ARRIS profits.- Developed SOWs, generated budgets and developed formal and informal project plans. Provided customers tracking mechanisms for all projects to report up to their management.- Managed up to twenty VOD projects simultaneously, from project definition through customer acceptance.- Trained and mentored new project managers with ARRIS VOD project management process.

Defined, developed and executed a pre-sales program to coordinate customer software migrations between legacy architecture and the Itanium server platform. Resulted in multi-million dollar hardware opportunities for HP.These efforts directly contributed to the successful development of the Migration Competency Center (MCC), a pre-sales organization critical to Itanium revenue and customer satisfaction.- Provided worldwide leadership in implementing and developing the stack management process, a critical component of migrations. Managed many internal groups within HP, Channel Partners and Independent Software Vendors (ISV). Strategized and developed project plans resulting in smooth customer migrations, thus increased profitable revenue.- Assessed customer migration needs, secured resources, and coordinated transition workshops for migration of custom code. Smooth projects enhanced customer satisfaction. - Guided internal HP groups, Channel Partners and Independent Software Vendors (ISV). Strategized and developed project plans resulting in smooth customer migrations, thus increased profitable revenue.- Developed training materials and conducted virtual classroom training for project and business managers. Efforts contributed to critical process improvements within the MCC organization, which increased the efficiency and accuracy of customer migrations.- Generated quarterly metrics of MCC deliverables to management teams. Enabled Sales/Marketing and Business Development teams to proactively respond to business trends and anticipate necessary changes in the business cycle.

Provided HP Sales teams and customers with high quality, accurate, complex configurations of HP products and solutions. Used a consultative approach and applied knowledge of UNIX servers, storage and desktop systems.- Generated time critical and highly visible configurations/orders for multimillion dollar deals; accurate details provided efficiency in computer shipments, increased customer satisfaction and increased revenue. - Configuration expert with a proprietary tool used to design mid to high end HP computer solutions. Knowledge of multiple system components resulted in accurate and timely turnaround of customer quotations and sales.- Provided training in configuring business critical environments, thus improved the team’s ability to deliver accurate configurations to sales teams and Account Managers .

As a contractor for Hewlett Packard, I managed proposal development projects in response to multi-million dollar Request For Proposal (RFP) or Request For Information (RFI). Tracked resources, scheduled time lines, defined guidelines for proposal response, content contribution, document editing, oversaw the production process of document generation.

San Francisco Bay Area

Worked with Apple sales teams to increase Apple presence in Enterprise Business and Education markets. Recommended and implemented various solutions, as well as, provided technical support to the University of California, United Airlines, Wells Fargo Bank and numerous strategic enterprise accounts.

San Francisco Bay Area

Designed and implemented consulting contracts to new and existing Enterprise Business customers. Individually managed and delivered technical services including: system operational procedures, system performance, disaster and recovery processes and formal customer training.