Laura Quince Email & Phone Number

Saint Cloud, Fl, Us

Orlando, Florida, United States

Orlando, Florida Area

Administers health and welfare plans including enrollments, changes and terminations. Processes required documents through payroll Performs customer service functions by answering employee requests and questionsVerifies I-9 documentation and maintains that they are currentSubmits the online investigation requests and assists with new employee background checks.Reconciles benefits statementsConducts audits of payroll, benefits or other HR programs and recommends corrective action.Assists with processing of terminations.Assists with the preparation of the performance review process.Assists with recruitment and interview process. Tracks status of candidates in HRIS and responds with follow up letters at the end of the recruiting processMakes photocopies, faxes documents and performs other clerical functionsFiles papers and documents into appropriate employee filesAssists or prepares correspondencePrepares new employee files

Orlando, Florida Area

Help conduct investigations of discrimination complaintsIn-depth knowledge of federal employment discrimination lawsAssist investigators by processing formal EEOC complaints, ensuring that regulatory and proceduralrequirements are met

Orlando, Florida Area

Assist manager with hiring process, conduct employment verification, shadow during interviews, andprepare paperwork for physicals and tests for potential employeesResponsible for preparing employment contractsIn charge of all employees incidents through the "Absences and Punctuality" policiesImplements the written, verbal, and dismissal proposals for all employeesExecute and develop different projects for the Division Manager, Assistant Division Manager and Project Managers

Orlando, Florida Area

I was promoted to Operations Supervisor within six months of working with PNCMonitored and provided guidance, written disciplinary actions when necessaryResponsible for providing leadership and assertiveness to the teller in the Banking CenterAssisted with the preparation of the performance review formsMonitored performance, provided and arranged additional training for staff as needed Ensured Staff members understood security and compliance responsibilities Assisted branch manager with interviews for potential candidates in the teller position

Orlando, Florida Area

Serve as liaison between Branch Staff team and all Lines of Business to improve customer service Track, follow-up and resolve customer’s outstanding issues in a timely fashionPrepared documentation on routine customer correspondence and interactions for future reference purposeDeveloped and maintained in-depth product knowledge with the ability to gain client trust to achieve expected outcomesEnsure to provide excellent customer service through face to face, phone and email interaction in timely and accurate manner

Orlando, Florida Area

Oversee the daily functions and activities of the teller team, which included scheduling, supervising, training and developing staffManaged teller sales and service goals by coaching and mentoring Recognized and rewarded teller team for achieving goals and for excellent performanceEnsure Compliance of Federal and State Regulations were being met

Orlando, Florida Area

Team leader of the evening shift Demonstrated thorough knowledge of hotel information with emphasis on customer service, promotions, room rates and other general product knowledge Responsible for accounts receivable during allocated shiftIn charge of training, mentoring and informing new team membersExecuted night audit by balancing guest and hotel accountsDirectly responded and assisted team members in handling guest inquiries and resolved issues and complaints in a timely and efficient mannerI was awarded employee of the year in 2010 and 2011

Lake Buena Vista, Fl

Well-versed in maintaining an assertive awareness of the areas around the cashier’s boothProficient in assisting accounts personnel with locating and reconciling dataExpert in typing and keyboardingProven ability to use various software applications such as Microsoft Office Suite and spreadsheetsDemonstrated attention to detail and ability to work in a self-directed manner

Bachelor’S Degree, Human Resources Management

Activities and Societies: Student Business Organization

Associate Of Arts (A.A.), General Studies

Associate’S Degree, Hospitality Administration/Management