Laura Velasquez Rodriguez Email and Phone Number
A dedicated and results-driven professional with over 5 years of combined experience in customer service and sales, complemented by 2 years as an administrative assistant and production supervisor. Skilled in exceeding goals and ensuring exceptional customer satisfaction through effective time management and strategic initiatives, resulting in a 20% increase in customer retention. Proficient in CRM systems and utilizing data-driven insights to drive business growth. Demonstrated ability In team leadership, fostering collaboration, and building long-lasting relationships. With a background in environmental engineering, I am now seeking to transition my experience into a more focused engineering environment, where I can apply my skills in project management and problem-solving to contribute to sustainable solutions and environmental initiatives.
Luda'S Dumplings
View- Website:
- ludasnyc.com
- Employees:
- 1
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Administrative AssistantLuda'S Dumplings May 2023 - PresentRoselle, New Jersey, United StatesProviding administrative support to the founder of the company within the organization, assisting with a wide range of administrative tasks to ensure the smooth operation of daily activities and contributing to the overall efficiency and effectiveness of the company. I actively look for new distributors and new clients, expanding our market reach and driving business growth. Through my attention to detail, organizational skills, and proactive approach, I contributed to the success of our company and helped maintain high standards of customer satisfaction.
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Food Production SupervisorThe Good Dumpling Co Jan 2022 - PresentRoselle, New Jersey, United StatesI have demonstrated proficiency in overseeing and optimizing food production processes to ensure efficiency and quality. Additionally, as a team member, I played a key role in product development, collaborating with the team to innovate and improve existing recipes and production methods.I respond to productivity while ensuring high quality and adherence to safety protocols according to the HACCP, creating field inspection reports and working with plans examiners and inspectors. In this role, I was responsible for managing a team of production workers, delegating tasks, and providing guidance to ensure timely completion of production goals.I took initiative to maintain and update databases and documentation, keeping records accurate and up-to-date to facilitate decision-making processes.
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Call Center Supervisor[24]7.Ai Oct 2021 - Feb 2022Medellín, Antioquia, ColombiaLeading and managing our customer service team to deliver outstanding support and assistance to our valued customers. Overseeing daily operations, coaching and developing team members, and ensuring that customer inquiries and concerns are addressed promptly and professionally. Within 3 months, I successfully launched a new customer service campaign and trained and supervised teams, resulting in a 20% increase in customer retention. -
Sales RepresentativeDecathlon Jun 2021 - Jan 2022ColombiaProviding exceptional customer service and promoting the store's diverse range of sports products.Engage with customers, understand their needs, and offer personalized assistance to ensure a positive shopping experience. Managed environmental project leadership to make sure the store and the customers have clear the company was focus on sustainable production and sales. -
Appointment SchedulerSantoro, Carr Pllc Jun 2021 - Nov 2021Managing client appointments and ensuring efficient scheduling for attorneys and legal staff. As well as maintaining the appointment calendar, coordinating meetings, and facilitating communication between clients and legal professionals. Additionally, contributing to maintaining client records and providing administrative support to enhance the overall efficiency of the firm. -
HostChef Burger Company Apr 2020 - Aug 2021Medellín, Antioquia, ColombiaCreate a welcoming and enjoyable atmosphere for the consumers. Greet customers, seat them at their tables, and provide attentive service throughout their dining experience. -
Call Center SupervisorTeleperformance Aug 2020 - Jun 2021Leading and motivating a team of sales representatives to achieve and exceed sales targets, providing guidance, coaching, and support to ensure the success of my team while maintaining a high level of customer satisfaction. Collaborating with management to develop strategies, implement best practices, and drive continuous improvement in sales performance.I lead my team's efforts to consistently achieve top performance on the platform, resulting in a remarkable 20% increase in sales. -
Logistics AssistantBla! Bla! Nov 2015 - Feb 2020Ensured timely buys and sales by maintaining communication with vendors. Audited all transactions, resulting in 100% accuracy.Developed and maintained KPI dashboards to track key performance metrics, facilitating data-driven decision-making and continuous improvement initiatives.Developed and maintained relationships with key suppliers, negotiating favorable terms and discounts, resulting in a 10% reduction in procurement costs.Implemented a new inventory management system resulting in a 20% decrease in stockouts and a 30% reduction in excess inventory, improving overall efficiency.
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Mathematics TeacherQ-Box Jan 2015 - Feb 2020ColombiaDedicated to making a positive impact on children's lives by providing patient and passionate educational support in their home environment.Worked closely with students to help them understand curriculum concepts, develop effective study habits, and achieve their academic goals.Within 1 month, 98% of the students developed effective study habits, resulting in a 30% increase in their grades and academic success.Maintained constant communication with parents in order to settle expectations and provide them with reports of achievements and behavior.Maintained constant communication with parents in order to settle expectations and provide them with reports of achievements and behavior.Create and adapt teaching methods in one-on-one sessions encouraging them to explore learning opportunities.
Laura Velasquez Rodriguez Education Details
Frequently Asked Questions about Laura Velasquez Rodriguez
What company does Laura Velasquez Rodriguez work for?
Laura Velasquez Rodriguez works for Luda's Dumplings
What is Laura Velasquez Rodriguez's role at the current company?
Laura Velasquez Rodriguez's current role is Experienced Customer Service & Administrative Professional | Food Safety Supervisor | Dedicated to Excellence in Service & Operations.
What schools did Laura Velasquez Rodriguez attend?
Laura Velasquez Rodriguez attended Universidad De Antioquia.
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