Laura Santini Email & Phone Number

Dublin, Ie

Working with a mission to empower eCommerce entrepreneurs with the analytical, strategic, and financial resources needed to thrive.Wayflyer is a Fintech that provides working capital funding to eCommerce founders around the world. Since 2019, Wayflyer has scaled 3000+ companies and a $1.8 billion valuation

-Responsible for managing all aspects of claims including notification, investigation, negotiation and settlements, while maintaining high levels of confidentiality and aligning with Compliance requirements.-Collaborated with cross-functional teams to identify and prevent potential fraudulent claims. -Supported management by providing ups killing training and coaching activities to other team members. Recognised with the "Above & Beyond" award nomination for Q4 2022 and Q2 2023.

-Communicated effectively with customers through excellent written and verbal communication skills, presenting information in a clear, comprehensive, and convincing manner. -Implemented data-driven decisions and strategies based on web metrics and customer feedback. -Improved customer satisfaction by promptly resolving customer inquiries and concerns.

Buenos Aires Province, Argentina

-Monitored and analyzed store's financial performance. -Identified key areas of improvement through customer follow-up. -Successfully trained and developed new employees.

Materials Engineering, Engineering

Business Administration And Management, General