Laura Read Email & Phone Number

Detroit, Mi, Us

ScoutRx has developed an ambitious new pharmacy cost savings program for self funded plan sponsors. We have integrated several cost saving strategies into a seamless approach to save dollars for both the member and the plan sponsor. As a result, the plan sponsor enhances the pharmacy benefits without increasing the cost!Our three core strategies save plan sponsors an average of 43%. ScoutRx accomplishes these savings by focusing on high cost medications that will bring the plan sponsor the highest return on investment.

Orlando, Fl, Us

Jackson Pharmacy Professionals is a pharmacy-exclusive staffing agency that connects pharmaceutical providers to highly specialized pharmacists and pharmacy technicians for temporary, short-term, and long-term placement needs. Jackson Pharmacy Professionals is part of Jackson Healthcare’s “Family of Staffing Companies,” serving over 1,300 facilities nationwide.Responsible for finding new business opportunities to grow JPP's new business pipelines. • Successfully sourced new sales opportunities using various sourcing techniques including but not limited to cold calling, web crawls, email marketing, networking, and LinkedIn/social media across assigned setting (i.e., hospitals, pharmacies, PBM’s, and independent facilities)• Identified and Qualified prospective clients by having in depth conversations with lead contacts to determine how we could address and resolve the prospects business challenge(s) or need(s) utilizing our companies product/service offerings• Managed the rate negotiations and contracting process• Created, organized, and tracked activity, leads, meetings and opportunities using Salesforce• Utilized investigative questioning techniques, and active listening skills to overcome objections and get past the gatekeeper to the decision maker• Mastered the ability to communicate value propositions for each product/service• Expert in building trust and rapport with others (both internal and external)

Orlando, Fl, Us

Oviedo, Fl, Us

Helped build engineering and leadership teams for companies in the Medical, Defense, Autonomous Vehicle, Bio Research, Alternative Energy, and 3D Software industries. • Full cycle recruiting for high technology Clients including Contract, Contract to Hire and full-time• Identify and document client requirement's and culture• Source, review, and interview Candidates based upon specific technology skill sets• Provide Client & Candidate negotiation support during the hiring process

Responsible for the management of all front-end operations for New Referral functionalities• Initial benefits investigation, prior authorization, copay/grant assistance and coordinating delivery for new referrals and refills• Supporting our physician partners while building lasting relationships• Supporting our sales team both internally and externally as a liaison between our physician partners and operations• Ensuring our overall business standards and goals are met consistently

Lake Mary, Fl, Us

Responsible for the management of all front-end operations for New Referral functionalities• Initial benefits investigation, prior authorization, copay/grant assistance and coordinating delivery for new referrals and refills• Supporting our physician partners while building lasting relationships• Supporting our sales team both internally and externally as a liaison between our physician partners and operations• Ensuring our overall business standards and goals are met consistently

Orlando , Fl, Us

Established initial policies and procedures, software application selections, sales and staff training, sales and marketing materials, initial payer contracting, call-center phone system selection and installation, and recruitment, interviewing, and hiring of staff.

Hartford, Connecticut, Us

Responsible for the day-to-day management of all call center functionalities. This includes, but is not limited to multiple phone queue management to ensure phone coverage for inbound and outbound calls, managing the Patient Advocate programs team, the Medicare verification team and the inbound refill phone queue for all Medicare/Medicaid refill orders. GOVERNMENT PROGRAMS SUPERVISOR, February 2008 to October 2009. Responsible for the day-to-day management of all aspects of the Medicare and Medicaid claim reimbursement programs. Supervised 12 people with a myriad of responsibilities including, but not limited to Medicare and Medicaid billing claim submission, accounts receivables collection, benefit verification, Medicare compliance maintenance and administrative duties.

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Acted as a primary contact for daily account activity and operational needs for all CuraScript clients for issue resolution in eligibility, fulfillment, implementations, inventory, report requests, and general inquiries. Managed client accounts, including new accounts and products, to ensure satisfaction, and renewal. Assisted in reviewing quality control of account activity and operations. I was responsible for reporting operational performance guarantees and maintaining documentation for client review. Worked with Sales on developing strategies for up sells, expansion and plan implementation for new and existing clients.

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Supervised 19 representatives in the PCCC department. Responsibilities included, but were not limited to, coaching and developing successful world-class customer service representatives, payroll, employee issues, staff maintenance, escalated patient and/or client issues, providing feedback and disciplinary actions, all department communications to the floor, creator of the department's weekly Fun Facts email communication, weekly / monthly department statistic reports, and mentoring and guiding my fellow peers.

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Coordinated new referrals in the Specialty Services department, for various insurance plans and disease categories. Responsible for verifying available benefits for patients' specific medications needs, communicating these benefits to patients and coordinating initial delivery.

Deerfield, Il, Us

Responsible for the quality performance monitoring of a department of 89 customer service representatives. Assisted in the training of new hires, supplying ongoing coaching and feedback to CSR's on their work and phone performance, tracked and provided feedback on department metric goals, maintained quality department statistic spreadsheets, assisted in tracking statistics and trends for third party carriers. Provided additional support to department supervisors with disciplinary actions, training, performance issues and patient / client issues.

Deerfield, Il, Us

Supervised 28 customer service representatives at any given time. Responsibilities included, but were not limited to, coaching and developing successful world-class customer service representatives, payroll, employee issues, staff maintenance, escalated patient and/or client issues, providing feedback and disciplinary actions, department communications to the floor, maintained monthly team statistic reports, mentoring and guiding my fellow peers, systems testing for the information systems department, and handling rejected insurance claims to better service our patients with one call resolution.

Deerfield, Il, Us

Processed prescriptions through Walgreen's Promise System. Maintained patient profiles, registered and updated new and current patients' third party information, handled rejects, monitored patient insurance profiles, and handled escalated patient and/or client issues. Trouble shoots and resolved all insurance issues.