Jia Ern Yew Email & Phone Number

Petaling Jaya, My

Petaling Jaya, Selangor, Malaysia

- Identify market opportunities and user needs, analyze data, and propose innovative solutions- Collaborate with cross-functional teams, articulate product vision, and gather feedback effectively.- Improved the product process in conducting user research, define personas, and prioritize features based on user feedback.- Utilize data-driven insights to measure product success and inform decision-making.

Subang Jaya, Selangor, Malaysia

-Minimized complaints from customers and responses by 50% and implemented methods for customers to get in cue for wait list,enquries and closing of sale manually.-Ensure closing of sale and delivery of furniture runs smoothly with good review from customers while liaising with third party delivery service.-Ensure daily target of sales is reached. -Follow up and communicate with warehousing team to mediate any complaints, inform on any product damages that customer is in need of awareness for.

Puchong, Selangor, Malaysia

Nov 2021 - Jun 2022 (8 months)-Work closely under the director to oversight day to day operations as well as develop strategies andprocedures to maximize efficiency and profit.-Coordinate with relevant departments to support smooth running of operation.-Oversight Logistics Department's daily delivery and routing as well as analysis by Last Mile Costing.-Work closely with Warehouse on stock check updates, logistics updates bi-weekly as well work along with Finance Department for consignment updates

Sunway Geo

-Conceptualized ideas on packaging, product and new products with Founder-Responsible for stock count and inventory check as well as production line.-Utilizes Shopify, Lalamove and Shopee for sending out of parcels and delivery

Petaling Jaya