Laura Thomae Young Email & Phone Number

Nashville, Tn, Us

Greater Nashville Area, Tn

• Conduct initial outreach for patient scheduling in start-up company• Shared in success of opening new markets• Scheduled and interviewed new call center agents and developed working relationships with contracting representatives for temporary employees

Greater Nashville Area, Tn

Began at Aspire as bilingual Patient Care Coordinator, then led the Engagement Team, enrolling new patients into the program. Currently in the position of Corporate Trainer and Manager of Call Quality. Outside of work, I have written and published "Adulting Like a Boss."

Greater Nashville Area, Tn

• Created and developed new team for Training and Quality.• Shared in creation and development of Sharepoint information library.• Wrote and developed new training materials for inbound and outbound scheduling assessments.• Transitioned team of eighty schedulers to new software programs (Microsoft Access to Salesforce)• Use of Qfiniti software for call monitoring.• Shared in creation and development of call scoring system.

• Share in success of reaching 100% year over year growth of Assessment and Home Longitudinal Care Programs for two years, and 80% growth in third year.• Interviewed, hired, trained, and led to growth of bilingual team from three to eighteen in three years including developing working relationships with contracting representatives, scheduling and conducting interviews, and checking business and personal references.• Shared in growth of assessment program from 25,000 to 80,000 in three years growing from a team of fourteen to fifty outreach agents.• Developed training materials and trained scheduling agents in both Nashville operations and new training facility in Phoenix, AZ. • Responsibilities include keeping 200 nurses’ calendars filled with Health Assessments across multiple markets across US, including four time zones and eleven states.• Developed Excel tools for calendar audits and scheduling assignments for outreach agents.

• Co-leader of thirteen member international team• Hospitality and event coordinator• Volunteer at senior citizen home• Homeschool and music teacher• Writer and editor of promotional materials, Bible studies, newsletters, and other materials as necessary.• Fund-raising & light bookkeeping• Maintained library of 5000 titles for homeschool co-op• Public speaking; family, marriage, and youth counselor• Led tours and handled logistics of visiting groups from USA.• Church musician - planning, performing, and arranging rehearsals

Education record

Education record