Deel is a global payroll solution that helps businesses hire anyone, anywhere. Using a tech-enabled self serve process, you can now hire independent contractors or full-time employees in over 150 countries, compliantly and in minutes.

- Coached and Managed a team of 15 Customer Success Managers. Monitored and analyzed team performance to make informed decisions about operational process changes and team capacity - Collaborated cross-functionally, leading large-scale projects from concept to completion, driving key business goals tied to client experience, profitability and operational efficiency. Provided feedback to Product to inform planning- Accountable for the success of key performance metrics for the East Coast Market, including quality of care, family & provider satisfaction, and market growth- Served as a point of escalation for 400+ clients, collaborating cross-functionally with clinical teams to provide effective, timely and mutually beneficial solutions

• Managed a team of 8 Operations Coordinator and Lead team members, accountable forsupporting their growth and performance needs, maintaining team health, writing anddelivering performance reviews, and ensuring team allocation and capacity is at an optimalstate• Drove strong retailer account management and execution across high complexity valuedpartners. Managed Coordinators, Leads and retailers through account processes, issuesmanagement, and requests and initiatives to support the broader Flipp-retailer strategies• Strategically planned, owned, and executed on a variety of projects, defining goals and KPIsto tie into department and company-wide goals. History of working cross-functionally to buildprocesses, drive operational efficiencies and develop the team internally.• Created, launched, and facilitated a Communications skill-building training for OperationsLeads and Coordinators, consistently delivering strong Net Promoter Scores and employeegrowth & development KPIs• Lead monthly Coaches training for all people managers in the Operations department. Built apsychologically safe environment to adapt and build effective teams in a remote workingenvironment, discuss objection handling and challenging coaching scenarios, and rolled-outperformance management systems to the team

Flipp is a retail technology company changing the way people shop. We work with the largest retailers in North America to help them succeed in the digital age. Our Flipp app connects these retailers with millions of users looking to plan and save money on their weekly shopping. We strive to be the best in class in all that we do — whether that’s helping our retailer partners transition to the digital age or giving team members the freedom and responsibility to make empowered and innovative decisions.Mission: Flipp is dedicated to solving the biggest problems in retail, while making it easy for shoppers to find the best deals from the retailers they love.

Collaborated cross-functionally to manage relationships, develop strategy and drive operational efficiency for 80+ clients Directly managed 4 Operations Coordinators and provided support to a team of 12Onboarded and built relationships with 40+ new partners to the Flipp platform. Collaborated with Sales, Partner Technology and Engineering to assist clients during deploymentLed and developed a 4 week training program for newly onboarded Coordinators. Consistently hit targeted NPS score goals