Franziska Laura Zimber Email & Phone Number

Banqiao District, New Taipei City, Taiwan

• Lead the APAC Solution Delivery Team for excellence in customer & partner initiatives and releases. • Define, document and train team members on standard operating procedures and customer engagement.• Define, document, test, and communicate requirements and constraints for customer initiatives and releases.• Collaborate with business development, product managers, engineers, and designers to define the service requirements & deliverables and help shape the product strategy.• Prioritize and sequence customer and partner initiatives and plan & assign solution delivery resources. • Communicate development status and document progress toward milestones across all levels.• Understand and guide customers and colleagues through custom API workflows.• Support pre-sales activities and product discussions with potential clients.• Provide technical assistance and guidance to customers.• Be the local “on the ground’ resource for network partners in relation to technical deliveries and requirements.• Define and execute software test cycles for internal and external stakeholders.• Establish and maintain relationships with third parties/vendors.

Banqiao District, New Taipei City, Taiwan

• Own delivery of customer & partner initiatives and releases.• Define, document, test, and communicate requirements and constraints for customer initiatives and releases.• Collaborate with business development, product managers, engineers, and designers to define the service requirements and deliverables.• Communicate development status and document progress toward milestones.• Prioritize and sequence customer and partner initiatives against a mandate.• Provide technical assistance and guidance to customers.• Be the local “on the ground’ resource for network partners in relation to technical deliveries and requirements.• Be an effective communicator• Establish and maintain relationships with third parties/vendors.• Define and execute software test cycles for internal and external stakeholders.• Understand and guide customers through custom API workflows.

Germany

• Implemented and managed international multi-million USD projects for international big players, as well as hidden champions and SMEs successfully while containing a high customer saisfaction rate. • Created high customer satisfaction and kept service levels while staying within budget, when I implemented and managed IT services for international companies of all sizes. • Introduced, implemented and transitioned a multi-million USD project with a big German car manufacturer successfully within 5 months into the operation and transformation phase. • Performed strongly in customer escalation situations and escalation management. • Praised regularly by customers, my management and upper management for outstanding work, recently named top talent in my department and placed in the management development track.

Hamburg Area, Germany

• Created Market and Competitor Analysis in the artificial intelligence sector for senior sales manager in the IBM Watson department. • Prepared and participated in workshops and sales pitches for IBM's cognitive solutions. • Wrote Master thesis.

Ehningen, Germany

• Successfully created and edited intranet articles, blog posts, management communication and educational videos, newsletters and general executive communication for the leadership team of IBM DACH. • Informed the IBM DACH workforce about company news through different media outlets (live events, newsletters, blog posts, social media posts, intranet articels and videos). • Formulated strategic communication (incl. business culture and business strategy communication) for the IBM DACH leadership team that was later on published through them. • Helped to spread the business social media among the work force through training and communication.

Braunschweig Area, Germany

- Assisted team leader in Projeproject management. - Prepared and post-processed management presentations and discusstions. - Tracked group tasks.

Berlin, Germany & Maastricht, Netherlands

- Managed website & product page content. - Prepared market research for customer presentations. - Worked on online marketing (incl. SEO), social media marketing (content creation and customer interaction)- Supplied customer care and account management through customer service via e-mail, phone and social media interaction. Prepared statistical evaluations and customer presentations for monthly customer feedback and customer retention.

Maastricht Area, Netherlands

- Customer Service (Inquiries, Complaints, Sales Requests)- Customer Communication - Direct Sales

Cremlingen, Germany

- Created rescue plans for manufacturing plants (using AutoCAD). - Installed rescue plans and signs at manufacturing plants.

Maastricht Und Umgebung, Niederlande

- Customer Service (Inquiries and Complaints)- Customer Communication - Problem Management

Bachelor Of Science - Bs, Computer Science

Master Of Science (Msc), Corporate Communication

Corporate Communication, Brand & Campaign Management, Management Studies, Quantitative Methods, Customer Contact Management, Market.

Bachelor Of Arts (B.A.), European Studies

International relations, political science, social sciences, economics, law, languages, history, negotiation skills