Laura Zinger Email & Phone Number

Los Angeles County, California, United States

• Lead 55 remote videographers, video editors, and training staff + 5 Project and Program Managers located across multiple locations and time zones responsible for the company’s active virtual and in-person client legal depositions and for the daily operations of the Remote Services Team’s five divisions: legal videography, post production video editing, video scheduling, deposition technical support, and videographer training.• Built and execute strategy to decrease team’s operational… Show more • Lead 55 remote videographers, video editors, and training staff + 5 Project and Program Managers located across multiple locations and time zones responsible for the company’s active virtual and in-person client legal depositions and for the daily operations of the Remote Services Team’s five divisions: legal videography, post production video editing, video scheduling, deposition technical support, and videographer training.• Built and execute strategy to decrease team’s operational margin by 20% by year’s end• Balance urgent priorities with long term goals while building executable and scalable processes designed for high-growth sales numbers.• Collaborate with other department heads (operations, product, engineering, finance) to develop cross-departmental systems that ensure optimal team efficiency and create a seamless customer experience and journey from first booking their job to receiving their final product deliverables.• Work with leadership to meet company objective and key result measures, based on expert operational guidance and team-collected data and feedback.• Maintain SLAs, productivity goals, and key performance measures for Remote Services Team•Manage relationships, rates, and workflows with third party vendors, ensuring they meet company quality standards through streamlined onboarding and quick training references.• Developed clear and engaging educational trainings and tools to ensure team-wide success when new policies and procedures are introduced, including: • In-house wiki with 200+ pages of educational content to-date, in order to help teach internal operational processes and technical solutions to common issues that happen during virtual depositions. • Introduced weekly, internal email newsletter to help ensure that all new operations-related policies, practices, standards, and trainings are streamlined into one location for easy team dissemination, digestion, and execution. Show less

Los Angeles, California, United States

• Oversaw in-house team of remote legal videographers and assigned them to daily jobs• Developed new workflows and processes for resolving any technical issues that arose on virtual depositions• Built out educational pipeline from reported technical issues to videographer trainings that continually improved the skill set of videographers and improved the customer journey•Collaborated with other department heads to report process and updates•Troubleshoot technical and audio… Show more • Oversaw in-house team of remote legal videographers and assigned them to daily jobs• Developed new workflows and processes for resolving any technical issues that arose on virtual depositions• Built out educational pipeline from reported technical issues to videographer trainings that continually improved the skill set of videographers and improved the customer journey•Collaborated with other department heads to report process and updates•Troubleshoot technical and audio issues that may arise on Zoom and on our proprietary video conference platform•Developed a strong understanding of legal depositions and the operations required to support them• Created and implemented new protocols and solutions that increase the team's efficiency•Tracked KPIs and reported them to the VP of Operations•Collected and approved timecards•Hired and on-boarded new employees Show less

Los Angeles, California

• Ran the day-to-day operations for company of 12 full-time podcast producers and 40+ contract workers (podcast producers, audio engineers, production assistants, interns): managing all resource allocation for the company, access to software and production workspaces, fulfilling equipment/gear needs, onboarding/ offboarding workers, running point on company financials, HR needs, facilities issues, booking travel, writing company policies, and office/events management - using Asana and Airtable… Show more • Ran the day-to-day operations for company of 12 full-time podcast producers and 40+ contract workers (podcast producers, audio engineers, production assistants, interns): managing all resource allocation for the company, access to software and production workspaces, fulfilling equipment/gear needs, onboarding/ offboarding workers, running point on company financials, HR needs, facilities issues, booking travel, writing company policies, and office/events management - using Asana and Airtable software• Designed a "quick glance" accounts payables/receivables system in project management software (Airtable) to help efficiently schedule and pay a large base of contractors/vendors across 25+ projects while maintaining healthy cash flow• Manage company financials including running payroll (Gusto), processing vendor and contract worker payments (Quickbooks/Bill.com), invoicing clients, office purchases, and tracking all productions expenses and income back to 25+ project budgets (Quickbooks)• Designed a "quick glance" accounts payables/receivables system in project management software (Airtable) to help efficiently schedule and pay a large base of contractors/vendors across 25+ projects while maintaining healthy cash flow• Created the entire onboarding/offboarding processes for both employees and contract workers (onboarded 30+ people in 2019 ) which included designing 10 educational how-to-guides to assist new hires in getting quickly up to speed with company software and operational workflow• Managed company- wide transition to Sony Music Entertainment's operational process systems post-joint venture acquisition: designed fleet of instructional documents for team to easily streamline team onboarding with minimal impact to their daily workflows•Built 12 page "Virtual Podcast Studio" document early on in the pandemic, outlining specific trainings, tools, gear, and other tips for how to produce and record podcasts virtually. Show less

El Segundo, California

•Coordinated the schedules and work of all Mattel Creations post-production editors•Coordinated the post-production workflow from pre-production through delivery, including: attending pre-production meetings and evaluating editor skill sets and assigning and scheduling editors based on budget, skill set, and schedule•Served as liaison between line producers and editors while editing and addressing creative notes and routes cuts for review•Coordinated with cross department partners… Show more •Coordinated the schedules and work of all Mattel Creations post-production editors•Coordinated the post-production workflow from pre-production through delivery, including: attending pre-production meetings and evaluating editor skill sets and assigning and scheduling editors based on budget, skill set, and schedule•Served as liaison between line producers and editors while editing and addressing creative notes and routes cuts for review•Coordinated with cross department partners to facilitate completion and delivery•Coordinated and provided technical guidance for editorial projects•Assisted contractors working in production. Troubleshoots all video, audio and computer systems.•Provided technical and administrative supervision to as-needed free-lancers and production staff•Assigned staff and monitors production operations to ensure the efficient use of resources •Responded to and resolves emergency calls from production personnel during non-scheduled hours•Coordinated the work activities of as-needed free-lancers & production staff, making detailed work frequently reviewing work in progress and carefully reviewing completed work•Maintained current documentation of Mattel master specs and deliverables relevant to specific projects, and industry standards Show less

Los Angeles, California

•Managed day-to-day office operations and staff of 27, supporting them with key functions: ordering supplies, purchasing equipment, travel arrangements, and solving facilities issues•Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement•Designed and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments•Assisted two key executives, CEO and CFO, with… Show more •Managed day-to-day office operations and staff of 27, supporting them with key functions: ordering supplies, purchasing equipment, travel arrangements, and solving facilities issues•Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement•Designed and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments•Assisted two key executives, CEO and CFO, with complex calendar scheduling, and served as interface between them and other high level executives•Designed process, handouts, and workflow for onboarding all new hires Show less

Chicago, Il

• Oversaw office day-to-day operations, staff management, program development/management and Board relations leading efforts to evolve the organization towards a more digitally connected community fulfilling the mission of recovery – rebuilt a lean staff of 4• Evaluated existing programs, including in-person support groups and a 24/7 help line, identifying opportunities to more effectively reach and support the recovery of sufferers • Built and launched a recovery mentorship… Show more • Oversaw office day-to-day operations, staff management, program development/management and Board relations leading efforts to evolve the organization towards a more digitally connected community fulfilling the mission of recovery – rebuilt a lean staff of 4• Evaluated existing programs, including in-person support groups and a 24/7 help line, identifying opportunities to more effectively reach and support the recovery of sufferers • Built and launched a recovery mentorship program pairing volunteers with individuals to provide personalized support, guidance and encouragement – established 168 pairings to date with a rapidly growing waiting list of over 500 • Mentored individuals and facilitated online recovery groups supporting the recovery of a diverse population of eating disorder sufferers • Overhauled volunteer recruitment, training and communication processes and tools, including the design and implementation of an online portal streamlining interactions with a growing network of over 500 volunteers • Created the training strategy and co-wrote all content with the Board President and Manager of Volunteer Services incorporating videos to enhance and enrich programs • Oversaw planning and coordination of the annual two-day conference hosting up to 200 professionals, individuals in recovery and friends/family for customized events and programming • Built a YouTube Recovery Channel that produced and shared educational and inspirational advocacy, marketing, holiday and program awareness videos to effectively reach professionals, donors, individuals and families• Led the revamping of a 10-year old website collaborating with a web designer to create engaging content and optimize the user experience for up to 30K visitors monthly Show less

Burr Ridge, Il

• Built the first-ever in-house production service organization producing high quality, innovative and customized media projects for key internal business partners, including education, PR, marketing, advocacy and research teams • Created, implemented and managed disciplined scheduling, creative and production processes optimizing resources, budgets and delivery for over 25 projects – effectively balanced up to 10 projects at a time• Evolved and built a customized YouTube… Show more • Built the first-ever in-house production service organization producing high quality, innovative and customized media projects for key internal business partners, including education, PR, marketing, advocacy and research teams • Created, implemented and managed disciplined scheduling, creative and production processes optimizing resources, budgets and delivery for over 25 projects – effectively balanced up to 10 projects at a time• Evolved and built a customized YouTube channel producing and posting over 30 advocacy, education, short-form documentary, fundraising and promotional videos generating over 25,000 views • Researched and produced a compelling 12-minute advocacy video sharing interviews with 10 key political influencers in Washington D.C. to drive participation in lobbying efforts across a membership of over 7,500 • Supported efforts to raise over $21K for surgical equipment producing an inspiring two-minute animation video created in collaboration with Shriner’s Hospital for Children• Produced “Profiles in Leadership: Lessons Learned in the Aftermath of the Boston Marathon Bombing”, a short-film documentary highlighting the efforts of the Orthopedic team at Brigham and Women’s Hospital during the tragedy• Produced and launched the first-ever video marketing blast distributed to more than 8,000 members achieving click-through-rates of over 18% and driving traffic to the YouTube channel as the primary tool for communication• Planned and scheduled all production activities for three NASS National Meetings partnering with marketing, video staff and participants throughout the five-day event attended by over 3K members Show less

Chicago, Il

• Launched and grew a successful business producing insightful and creative media pieces, from web-based, short-form marketing to mini-documentary style projects, with production budgets of up to $20,000• Launched the “Yoga with André” YouTube channel producing, shooting and editing four short yoga instructional videos generating over 5K collective views• Oversaw video production and editing for “Milk for Thought”, an online community educating, advocating for and supporting… Show more • Launched and grew a successful business producing insightful and creative media pieces, from web-based, short-form marketing to mini-documentary style projects, with production budgets of up to $20,000• Launched the “Yoga with André” YouTube channel producing, shooting and editing four short yoga instructional videos generating over 5K collective views• Oversaw video production and editing for “Milk for Thought”, an online community educating, advocating for and supporting pregnant and breastfeeding women throughout U.S. conducting 170 interviews with women, experts and medical professionals supporting the Surgeon General’s 2011 “Call to Action”• Created and produced two mini-documentaries for the American Library Association’s annual “Choose Privacy Week” featuring interviews and discussions with key privacy experts made available to over 65K U.S. Members• Earned Indiegogo’s top 12 pitch videos of 2012 accolade for the “The Detroit Printing Plant,” an entertaining video used to raise $36K assisting Amos Paul Kennedy Jr. in relocating his letterpress print facility from York, AL to Detroit, MI• Wrote, edited and produced an inspiring and entertaining documentary, “Proceed and be Bold!” showcasing the life and work of Amos Paul Kennedy, Jr., an Alabama letterpress print artist known for his socially, politically and racially inspired art• Marketed the documentary to universities, libraries and theaters throughout the U.S. successfully securing 50 public university screenings, 70 educational licenses and over 2K DVDS sold generating over $30K • Showcased the film at six documentary film festivals, including entry as an official selection in the 2009 San Francisco Documentary Film Festival and the 2010 St. John’s Women’s International Film Festival• Applied and received the Mid Atlantic Foundation “On Screen/In Person” grant funding community screenings in seven cities, including St. John in the U.S. Virgin Islands Show less

Chicago, Il

Conceptualized documentary and developed from the ground up with a budget of $18,000. Raised funds, contracted and scheduled interviews, and provided story edits. Hired professional editors and managed marketing and distribution of film.• Produced, directed, and scripted the documentary Proceed and Be Bold! which was screened at more than 30 universities and featured at six film festivals worldwide including the San Francisco Documentary Film Festival and St. John’s Women’s International… Show more Conceptualized documentary and developed from the ground up with a budget of $18,000. Raised funds, contracted and scheduled interviews, and provided story edits. Hired professional editors and managed marketing and distribution of film.• Produced, directed, and scripted the documentary Proceed and Be Bold! which was screened at more than 30 universities and featured at six film festivals worldwide including the San Francisco Documentary Film Festival and St. John’s Women’s International Film Festival.• Hired and managed crew members including cinematographers, editors, camera operators, musicians, graphic designers, animators, web designers, and more.• Collaborated with nonprofit organization and provided educational licensing for theaters, universities, and libraries nationwide. Show less

Glen Ellyn, Il

Early history as a Video Equipment Lab Manager and eventually brought on to become the Adjunct Faculty Instructor for Video Production and Editing classes. • Delivered two courses: Introduction to Video Production and Introduction to Editing with Final Cut Pro.• Provided hands-on instruction to ensure fundamental concepts were understood.• Created lesson plans and schedules for course curriculum based on aesthetics of filmmaking and the business of filmmaking.• Graded students… Show more Early history as a Video Equipment Lab Manager and eventually brought on to become the Adjunct Faculty Instructor for Video Production and Editing classes. • Delivered two courses: Introduction to Video Production and Introduction to Editing with Final Cut Pro.• Provided hands-on instruction to ensure fundamental concepts were understood.• Created lesson plans and schedules for course curriculum based on aesthetics of filmmaking and the business of filmmaking.• Graded students on short films, documentaries, and stop-motion animation, as well as editing concepts of editing narrative scenes and other hands-on tasks to prove the students’ skill.• As Video Equipment Lab Manager, led a group of 5 student employees—developed work schedules and delegated daily maintenance activities. Show less

Hinsdale, Il

Delivered the school’s first-ever media arts class utilizing video to foster creativity, student expression, and a focus on interactive media and Internet video. Designed a 6-week intensive curriculum on how to produce a short film.

Naperville, Il

Promoted from Production Assistant to Associate Producer within six months. Primary point of contact for interview subjects; scheduled shooting days, organized crew members for shoots, researched topics for discussion, wrote interview questions, and edited rough cuts of film.Managed key production initiatives for three feature-length documentaries for NCTV17 broadcast.