Laure Galelli Email & Phone Number

London, England, United Kingdom

• Responsible for the recruitment, onboarding, administrative and operational training and management of 6 to 9 full time staff and 15+ casual staff. • Schedule casual staff’ rotas, based on experience and abilities to referee leagues. • Lead the planning of competition draws for all London leagues (30 to 45 per season). • Coordinate with local councils and schools to ensure venues meet the required standard. • Conduct analysis to identify potential challenges in staffing and venues, and develop strategic contingency plans to mitigate any arising issues. • Set customer satisfaction targets and working with the team to meet targets. • Set up and sit in the disciplinary committee and communicate final decisions to players.

London, England, United Kingdom

London, United Kingdom

Operating and preparing cruise ship excursions and creating new itineraries to meet guests’ expectations. Preparing and confirming all services with suppliers in relations to services/products required for our excursion’s operations – transport companies, venues, guides and all other services (golf package, private tours) Keeping in contact with on-board shorex team in order to review, update and agree final requirements for the tour services offered to our clients. Operating cruise ship calls in port across the UK and ensuring its smooth-running operation. Handling of all administrative tasks related to the role, liaising with the account department.  Researching new tours idea that portray United Kingdom essence the best. Work Achievement- Preparing and operating excursions for a 4000-passenger cruise ship, including booking guides and venues and dispatching coaches.

London, United Kingdom

Preparing documentation and manifests for guest and crew operations and maintain high levels of customer service. Editing and preparing all pre and post cruise hotel rooming lists, welcome packs, transfer manifests and arrange hospitality desks/representatives for Royal Caribbean Cruises Line. Managing hotel room blocks and compiling with cut off dates, cancellation and attrition policies. Editing and preparing all transportation manifests, compiling transportation summaries, and staff operational schedules. Participating in office coverage and duty emergency phone cover for operation back up, this includes weekend and nights, working on a rota basis. Preparing of all operational (airport and cruise port) paperwork and scheduling of delivery to local representatives to meet established deadlines. Supervising operations in-situ at the cruise ship terminal and hotels and/or ensuring the Intercruises representative and casual staff are briefed and have all necessary documentation in order for them to complete their role effectively. Managing the internal database. Keeping in contact with on board staff to review, update and agree final requirement in respect of services offered to cruise guests. Preparing invoices for all services provided. Work Achievement- Award ‘Best all Round’ for Royal Caribbean 2015 (the highest rating aroundthe world for the customer embarkation/disembarkation process)- Award ‘Best Leaving the Terminal experience’ for Royal Caribbean 2015- Organising cruise ship inaugurals

London, England, United Kingdom

Helping an Account Manager to prepare manifests and documentation for guests’ transfers. Editing and preparing all pre and post cruise hotel rooming lists, welcome packs, and transfer manifests. Editing and preparing all transportation manifests and compiling transportation summaries. Preparing of all airport operational paperwork.

Reykjavík, Iceland

Providing attentive, courteous and efficient services to international guests and coordinating the duties of the front desk staff.- Booking excursions, private guided tours, hotels rooms and transfers to airport.- Allocating guides and vehicle for next day tours depending on numbers.- Creating staff rota’s.

Reykjavik, Iceland

Assisting guides and front office staff to achieve excellent customer services.- Booking excursions and private guided tours- Preparing gears for glacier hikes and excursions in compliance with the health and safety Icelandic law. - Translating excursions on glaciers into French and Dutch.

Tourism Development Master’S Degree, Destination Management

Master'S Degree, Revenue Management

International Business - Revenue Management - Tourism and Cruise Management

Applied Foreign Languages To Tourism Bachelor’S Degree, Tourism And Travel Services Management

English - Dutch - Accountancy - Tourism Management

Bachelor'S Degree

English - Dutch - Norwegian - Nordic and Dutch Civilization Studies