Managed Care Contracting /Program DevelopmentResponsible for program development and contract negotiations. Researched and analyzed business opportunities and established multiple Regional and National contracts. Developed marketing collateral and initiated contacts to numerous Managed Care accounts.

Multi locationsResponsible for leading and manageing the Sales team at 9 locations in Southern California. Created Sales goals, providing leadership and direction on the company expectations of financial budget in excess of $65M. I monitored sales trends and made recommendations on new business opportunities to executive leadership. I developed and maintained several high-level business relationships throughout the area that included contract negotiations. In addition, I developed and managed a department that assisted Sales by working on special projects across the company. I had Co-P&L responsibility to include Revenue, Cash collections, EBITDA and Free Cash Flow.

Sales Account Manager in Riverside and San Bernardino Counties marketing to Heath Care providers, focusing on Health Plans, Hospitals, Medical Groups, Managed Care accounts, Physicians and SNF’s. I implemented processes/procedures to achieve/exceed sales quota. I scheduled and conducted marketing presentations to key accounts. I developed many long term relationships that allowed me to consistently exceed goal expectations. I also assisted in contract negotiations and provided contract rollouts/training to client accounts and their operational staff. In addition, I mentored new or struggling account managers.

Responsibilities included management of Accounts Receivable, Customer Service, Warehouse/Logistics and the Respiratory Department managers. I worked closely with the Sales Department and ensured DOT, Hazmat, Routine Maintenance and Safety requirements were maintained. Consistently exceeded all budgeted areas and successfully passed JAHCO audits for 2 branch locations.

Responsible for marketing DME and Respiratory services in an extremely competitive market. Implemented marketing strategies and conducted sales presentations to potential customers. I developed new business opportunities and built strong working relationships with existing customers, exceeding budgeted expectations.

I managed a large staff of Intake representatives, Customer Service representatives and Supervisors. I ensured appropriate and timely customer response time and processing of orders to completion. I was knowledgeable of and had an understanding of the company/location contract details. I reviewed and approved patient orders to be entered into the system for billing. I co-marketed with the Sales team to ensure we met the customers expectations. I recruited, hired, trained and mentored the staff in this fast-paced department. I was responsible for customer concerns and conflict resolutions. I also managed the ACD system ensuring the Customer Service team was meeting/exceeding company expectations.