Workers Compensation Manager
Orange County, California Area
• Held several leadership roles within a successful insurance carrier which focused on increasing productivity, efficiency, and operational revenue• As a Trainer, provided guidance and coaching to new team members regarding insurance regulations and internal SOPs• Supervised internal team members which required handling both performance appraisals along with mentoring for future development• Reviewed and processed worker’s compensation claims, completed investigations, interviewed individuals, analyzed policy coverage and followed claim to completion • Utilized superior communication and interpersonal abilities to maintain positive rapport with both internal and external clientsAdditional Experience Includes: Personal Lines Underwriter (1991-1992), Worker’s Compensation Underwriter (1988-1991), and Property Underwriter (1985-1988)