● Take calls and transfer as needed. Answer questions, relay messages, and refer inquiries to appropriate personnel.● Greet and assist customers and visitors. Scan, copy and file IDs when applicable.● Open, sort and distribute mail throughout the entire office.● Sort, distribute or put away all UPS, FedEx and vendor deliveries.● Prepare and process outgoing mail. Create UPS labels for overnight mail.● Monitor fax machine and Outlook for statements and documents to scan, file, and/or distribute.● Move correspondence and other various emails from Outlook into individual corresponding files.● Pair vendor checks with invoices; scan, file, and process as outgoing mail.● Maintain a clean reception and lobby area, including conference rooms.● Keep inventory of miscellaneous office and lobby supplies; place orders and purchase as needed.● Responsible for other various filing and clerical duties.

● Assisted customers at POS registers at a busy, fast-paced store. Rang up purchases and processed payment method used. ● Helped with inquiries about location and availability of items throughout the store. Helped load items occasionally.● Managed cash drawer, keeping large bills in drawer at a minimum while maintaining change for cash-paying customers.

● Accurate data entry of orders received via phone, emails, and faxes from restaurants, grocery stores, sales reps, and individuals. ● Communicated with customers who had questions or concerns and made sure they received the information and help that they requested.● Handled customer issues and complaints; initiated/processed credits, returns, and replacement orders. Ensured issues were handled promptly and correctly.● Scanned invoices with corresponding documentation and filed them digitally for permanent backup.● Front desk reception tasks: Greeted customers, vendors, and visitors and helped them accordingly. Handled multi-line phone system; answered questions and transferred calls. ● Outlet Store: Assisted customers with questions regarding products, selections, and prices, stocked and faced merchandise, cashiered and handled cash box duties, ordered and managed inventory. Placed separate orders for products not stocked in store.

● Maintained shipping operations. Served as main point of contact for external vendors and various office machine's maintenance servicers. Processed, packaged, labeled, and shipped orders out via Federal Express and USPS daily; obtained material estimates; created purchase orders; ordered all office and shipping supplies, and accounted for inventory.● Ensured satisfied returning customers through prompt handling of escalated customer service issues and concerns, via outgoing phone calls and/or emails.● Processed orders accurately in a timely manner, carefully packaged orders for shipping to avoid damage in transit, used expedited services when needed. Delivered directly to shipping companies to reduce customer costs if daily pick-up had already occurred and express delivery required.● Followed up immediately with delivery issues by contacting shipper and communicating status updates to customers.● Identified and resolved issues proactively, making returns as easy and uncomplicated as possible.● Partnered cross-functionally (with customer service and other teams) on special projects, assisting with shipping-related estimates, questions, and tasks.● Trained back-up shipping support to ensure coverage at all times.● Selected most cost-effective method for shipping items by comparing different vendor rates and options.● Monitored cost comparisons for products, created items in-house rather than outsourcing when possible.● Ordered all supplies based on close and continual review of need and use.● Inventoried 90+ products/items monthly, maintained sufficient stock for incoming orders and department needs.- Other positions held: Shipping Department Coordinator/ReceptionistAdditional Past Experience:Cub Foods, Roseville MN – Customer Service, CashierPioneer Press and Star Tribune, Woodbury MN – Customer Support, DeliveryHFC Auto Credit, Roseville MN – Credit Investigator, Data EntryLifetime Fitness, Woodbury MN – Customer Service, Maintenance