Laurel Erisman Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

As Sushi on Post Oaks Hospitality Key Shift Supervisor, I approach each challenge with a blend of grace, strategic insight, and an unwavering commitment to excellence. Overseeing an annual sales volume of $2.3 million, I uphold the integrity of our establishment through rigorous bar audits, ensuring strict adherence to quality and safety standards while cultivating an atmosphere of trust and professionalism.With a focus on seamless guest experiences, I lead front-of-house operations with poise, swiftly resolving issues and fostering a welcoming environment. I take pride in mentoring and empowering future leaders, having successfully guided two Managers in Training (MITs) toward leadership roles through thoughtful, hands-on development. During high-volume hours, I champion collaboration and accountability, ensuring flawless service and operational fluidity.Through a balance of meticulous attention to detail and a nurturing leadership style, I strive to inspire my team while creating memorable, elevated experiences for each guest.

Houston, Texas, United States

As the Hospitality Manager at Rockfish Seafood Grill, I cultivated a welcoming, community-focused environment that transformed the restaurant into a ‘home away from home’ for our guests, resulting in a 10% increase in repeat business. I developed and implemented a comprehensive training program, fostering a culture of loyalty, positivity, and accountability among the team. Over the years, I trained and developed 30 successful team members, offering continual guidance for their professional and personal growth. Leading a 15-member staff during peak periods, I ensured seamless operations and consistently high levels of guest satisfaction, driving both team cohesion and operational excellence.

Houston, Texas, United States

As a Managing Partner at Queen Bee Marshmallows, I spearheaded the growth of a handmade marshmallow business from humble beginnings at local farmers markets to securing placements in HEB Superstores and Central Markets, achieving $750,000 in annual sales. I built strong, lasting relationships with distributors, partners, and customers while upholding the highest standards of quality and consistency. With a firm commitment to maintaining the integrity of the brand, I ensured that every aspect of production and distribution reflected our core values, driving both customer loyalty and business expansion.