Laurel Higbee Email & Phone Number

Provo, Utah, United States

-Supported the professor in communicating course expectations and managing student concerns-Answered student questions in a timely and professional manner -Dedicated an average of 10 hours a week to assist students and grade assignments-Used previous JavaScript and programming experience to find errors in student code and provide constructive instruction to increase student understanding-Developed and taught content for 2 review sessions throughout the semester

Twin Falls, Idaho, United States

As a Team Lead at Chick-fil-A Twin Falls, I maintained open communication with my superiors to suggest and evaluate what business strategies would increase the restaurant's success. I then communicated this vision to the team that I managed through mentoring their progress and providing training when necessary.Key Achievements:- Increased efficiency in the drive-thru from 78 to 121 cars/hour through effective delegation and team member positioning- Motivated and helped train 40 team members that worked night shifts- Maintained guest satisfaction of 98% through empathetic communication and conflict resolution abilities- Ensured order accuracy remained above 97% by creating techniques to catch errors

Master'S Degree, Management Information Systems, General

Activities and Societies: Association for Information Systems, National Speech and Debate Association, Phi Theta Kappa Honor Society.

Bachelor Of Science - Bs, Information Systems

Activities and Societies: Association for Information Systems, National Speech and Debate Association, Phi Theta Kappa Honor Society.

Associate Of Arts - Aa, General Studies