Laurel K. Email & Phone Number

Columbia, Missouri, United States

Columbia, Missouri

Columbia, Missouri Area

Columbia, Missouri Area

I worked with customers, staff, and independent contractors to improve quality of delivery and problem solve delivery issues; compiled and assessed data to target and reduce problem areas; hired, trained, and scheduled field representatives; oversaw daily distribution; and evaluated and streamlined processes between customer service and home delivery in order to maximize customer satisfaction.

Columbia, Missouri Area

I oversaw customer service and the front office; completed monthly payroll for independent contractors; implemented technical support procedures for customer service for the new online subscriptions; facilitated the integration and distribution of additional publications; and ensured accuracy of accounts.

Columbia, Missouri Area

I contracted carriers to routes; ensured fantastic service for customers in my area; maximized the retention of quality carriers; completed route audits and service checks; and solicited subscriptions.

Columbia, Missouri Area

I provided administrative support for the Operations Manager; set daily run orders for route bundle tops; and supervised circulation dock during carrier pickup.

Columbia, Missouri Area

I greeted and assisted customers at the front desk; assisted customers with accounts and service via phone, walk in, and email; placed outgoing calls for service checks; obtained payment information and entered payments into batches; and helped maintain organized records.

Mid-Missouri

Phone Bank and Canvass Organizer for Project Victory 2006