Laurel Keating Email & Phone Number

•Locating and monitoring gas line installation/service locations for Kansas Gas Service utilizing Kansas One Call system•Document management of daily meter change data utilizing Excel spreadsheets for the Meter Change Program •Coordinating pre-employment drug testing, DOT physicals, and Safety Orientations•Process new employee paperwork, set up Personnel files•Customer Service – field customer inquiries•Customer Notification utilizing Stamps.com •Ordering supplies; answering telephone

Dallas, Texas

•Medicare claim management - research, track and report settlements and medical expenses paid to policy holders for personal lines/commercial policies•Database management - build, maintain and update customer information•Customer Service - field adjuster questions and inquiries regarding claim management•Provide training for new associates •Document processing – scanning, photocopying and filing•Provide back-up support in the absence of team members•Perform other related support duties as requested

Dallas, Texas

•Administrative support for the Planning Partners including preparation of new client paperwork package, and coordination of client consultations•Billing Software Program - assisted Billing Manager with phase-out of old system and implementation of new system, updated client billing documents and inputted information •Accounts Receivable - responsible for all functions including posting payments and reconciliation•Received calls from clients regarding payment of their accounts •Processed monthly and quarterly invoices for distribution

Dallas, Texas

•Administrative support for the Resident Vice President and Managers including processing expense reports, check requests, filing, answering phones, and calendar and travel schedule •Extensive meeting planning and scheduling •Applicant recruitment/advertising, screening, drug testing, and background checks•Conducted employee orientations, maintained employee files, and inputted new employee information into payroll system and healthcare providers’ enrollment website•Monitored performance reviews, conducted exit interviews, and processed cobra documentation•Facilitated end-of-year healthcare open enrollment meeting•Updated staffing report and organizational charts •Assisted Marketing Department - marketing reports, entered/edited agent information in the marketing software programs, and processed paperwork for new and terminated agents