Laurel Keating Email & Phone Number

• Locating and monitoring gas line installation/service locations for Kansas Gas Service utilizing Kansas One Call system
• Document management of daily meter change data utilizing Excel spreadsheets for the Meter Change Program
• Coordinating pre-employment drug testing, DOT physicals, and Safety Orientations
• Process new employee paperwork, set up Personnel files
• Customer Service – field customer inquiries
• Customer Notification utilizing Stamps.com

Dallas, Texas

• Medicare claim management - research, track and report settlements and medical expenses paid to policy holders for personal lines/commercial policies
• Database management - build, maintain and update customer information
• Customer Service - field adjuster questions and inquiries regarding claim management
• Provide training for new associates
• Document processing – scanning, photocopying and filing
• Provide back-up support in the absence of team members

Dallas, Texas

• Administrative support for the Planning Partners including preparation of new client paperwork package, and coordination of client consultations
• Billing Software Program - assisted Billing Manager with phase-out of old system and implementation of new system, updated client billing documents and inputted information
• Accounts Receivable - responsible for all functions including posting payments and reconciliation
• Received calls from clients regarding payment of their accounts
• Processed monthly and quarterly invoices for distribution

Dallas, Texas

• Administrative support for the Resident Vice President and Managers including processing expense reports, check requests, filing, answering phones, and calendar and travel schedule
• Extensive meeting planning and scheduling
• Applicant recruitment/advertising, screening, drug testing, and background checks
• Conducted employee orientations, maintained employee files, and inputted new employee information into payroll system and healthcare providers’ enrollment website
• Monitored performance reviews, conducted exit interviews, and processed cobra documentation
• Facilitated end-of-year healthcare open enrollment meeting