Laurel Solomon Email & Phone Number

Port Of Spain, Port Of Spain Corporation, Tt

Trinidad And Tobago

Trinidad And Tobago

Trinidad And Tobago

Spearhead the interaction between the key stakeholders Client, Operation Management Team, Actavo's Call Centre and the field technician teams. Set objectives and performance management to improve and drive efficiency while meeting budgetary targets. Monitor the company’s business KPI targets by ensuring that CSRs manage all scheduled jobs, completes ETA calls, Performs Desktop quality checks and execute all other departmental policies and procedures within stipulated KPIs. Lead point of escalation for customer/ client complaints and resolving same in a customer-centric, timely manner to ensure a positive outcome.

Trinidad And Tobago

Develop and manager resource roster, account for field technicians.Effectively dispatch job load to maximize, time efficiency and quality. Manage customer issues through timely turnaround and result oriented resolutions - Prepare resource to job load ratio report, daily, weekly, monthly. Manage on the day job jeopardy, special request and customer escalations to produce a positive outcome to both internal and external customers.

Trinidad And Tobago

Develop and maintain process maps and procedures. Develop and implement new methods cross the service delivery department that will produce tangible and intangible results. Manage customer issues through timely turnaround and result oriented resolutions Audit, manage and sustain the quality standard of works completed to ensure the company maintains or exceed industrial NPS. Conduct research on critical areas and produce findings with recommendations to mitigate potential crisis.

Trinidad And Tobago

- Managing Company Mobile Account - Travel Coordination (flights, hotel, vehicle)- Processing of payments for suppliers- Liaising with Suppliers - Assigning company assets to respective employees related to their jobs- Coordinate Company Events (meetings, staff events etc)