Laurel Yee Email and Phone Number

Manager, Case Management Resource Center

• Worked to increase awareness to Centers for Medicare and Medicaid Services to physicians and staff and promoting care coordination between healthcare centers and acute hospital settings. Decreased length of stay by two days and worked with Skilled Nursing Faculties to decrease re-admissions. Maintained and increased employee engagement to create a culture of excellent patient care.• Served as a member of a management team, successfully meeting budget expectations for the Case Management department, adhering to the Enterprise’s goals.

• Served as liaison between hospital administration and staff to promote multidisciplinary approach to patient care and transitioning to the next level of care. Supervised RNs and LISWs in Care Coordination in the Heart Vasucular Institute and Pediatric Hospitals.

Coordinated and managed staff over four service lines, Internal Medicine, OB / GYN, Pediatrics, and Adolescent Psychiatry.• Developed teamwork between physicians and medical assistants to provide excellent care in an underserved clinic.• Monitored the staff and their competences to be compliant with Joint Commission regulations.• Revamped charge master to be able to bill for services that were rendered.• Initiated the use of spirometry in the office to support physicians in the treatment plan for patients. • Brought OB / GYN residence program to the clinic to support needed services.

Managed a nursing unit of Level 2 maternity center, operating with a nursing staff of 55 employees. • Formulated, developed, and implemented nursing standards and policies to ensure proper care in labor, delivery, cesarean sections, recovery, and postpartum periods. Received complimentary report from State of Ohio inspection.• Participated with grant writing and supervision for clinic initiatives servicing low-income families.• Served as mentor at Huron Hospital for Nurses of the Future program in partnership with the Cleveland Clinic, 2006, 2007, and 2008.• Implemented mental health needs assessment and developed cross-orientation / training for staffing solutions for all three maternity departments

Worked with off shifts to coordinate care for patients in a medical telemetry unit. Assisted as needed with staff with difficult patients and families. • Monitored telemetry tracings. • Rounded on inpatients for Press Ganey scores along with follow up discharge calls.