Laurel Cole Email and Phone Number

 Investigate and determine coverage of loss among parties involved; negotiating fair settlements in order to reach win-win solutions and issuing payment when necessary Served as lead on several projects over past year to identify problems with customer experiences and developed solutions to take appropriate actions, increasing employee satisfaction in the office environment Maintain outstanding customer service by assisting and educating policyholders about coverages throughout claims handling Received recognition as one of the top locations from NY region; achieving 90.1% in customer satisfaction for 2019 Proactively identify suspicious losses and refer claims if needed to Special Investigation Unit (SIU) for further review Manage diverse claim workloads timely while coordinating with vendors such as repair facilities and rental companies