Laurel Mueller, Pmp, Csm Email & Phone Number

Greater Idaho Falls

Hanover, Maryland, Us

Hanover, Maryland, Us

Vernon Hills, Il, Us

Responsible for the application of change management methodology and activities on projects/initiatives to support the integration of the Sirius acquisition. The scope of change is across all business areas, affecting both CDW and Sirius business processes, systems and technology, job roles, and organization structures. The role requires introducing, coaching, developing, and applying change management strategies, tools, and processes to drive faster adoption, improved benefit realization, and ROI.A trained, certified, and experienced practitioner in Prosci Change Management principles, methodology, and tools with personal access to the Prosci Practitioner portal, research, and knowledge resources. Responsible for the creation of all change management-related plans (communications, sponsor roadmap, people manager, training, resistance, risk assessment, etc.) to support the processes of preparing approach, managing change, and sustaining outcomes.

Vernon Hills, Il, Us

Owns all aspects of a product or service offering for several clients, from inception to implementation. Strong PMO discipline with reporting, status, scope, budgeting and proactive constraint management. Recognized as an adept strategist.Successfully manage programs with diverse IT projects in flight that are technically complex, involve large numbers of site deployments and varied PM roles that are mentored, trained and become skilled to manage projects on their own.Most recent project was a 2,600+ site deployment conducted in 78 days with over 7,500 pieces of hardware deployed using five install teams totaling 115 engineers. Completed on schedule and under budget during challenging national conditions.Manage projects with a wide range of IT technology with very high stakeholder engagement and satisfaction through effective communications plan development. The majority of projects involve a blend of procurement, configuration services, logistics, site readiness and service delivery.A leader who is trained in Organizational Change Management (OCM), relied upon to develop sustainable processes and innovate current practices. Extremely adept at pulling together financial and project data to identify areas for improvement and to highlight success.

Vernon Hills, Il, Us

Cincinnati, Oh, Us

Responsible for strategic leadership of the Enterprise Monitoring and Video Teleconferencing teams. Developed and led the tools consolidation strategy through all life cycle phases. This included assessment, proof-of-concept, procurement, implementation, operationalizing, visualization and user adoption.Established three new monitoring services, one video service and drove the improvement of existing services through the development of KPIs, upgrades and the creation of standards and governance.Partnered and collaborated with remote business units to develop solutions that aligned to governance\standards but were tailored to meet the unique needs of these disparate business models.Strong vendor management skills that enable all parties to maximize performance while maintaining a high return on investment. Reduced toolset spend by 15% while improving coverage by more than 70%.Recruited and developed team members to ensure adequate skillset, team collaboration and customer service focus.Successfully maintains a balance of operational and project work, simultaneously managing four to five major projects, a demanding operational workload along with consistent collaboration among peers and IT Leaders.

Retail and online bead and jewelry store that employed 8-12 employees. Sales revenues experienced double-digit growth over 2007 as a result of dynamic and disciplined management, delivery of an excellent customer service experience and a product assortment driven by uniqueness, quality, and value. Inventory turn was nearly 3X annually.Success achieved with a focus on sales and service strategy with technology supporting financial performance, inventory management, and customer communication. Increased revenue year over year by at least 15% and improved margin to +60%.

Us

Led global technical support, training, consulting services and sales engineering teams.Consistently delivered 10% of company revenue through the support, training and consulting services, delivering great value with a strong focus and objective measurement of customer satisfaction. A valued partner of the Global Sales Team.Responsible for the strategic identification and development of a global logistics partner that supported advance-replacement service support of appliance based firewalls in a same day and next day service model. CyberGuard Corporation was a firewall manufacturer with global presence purchased by Secure Computing in 2006.

Johannesburg, Gauteng, Za

Led operational areas of the MIS Department at the Corporate Headquarters, including Level 1 and Level 2 Help Desks.

Milano, Italia, It

Directed all the operational areas of the MIS department including Point of Sale, Network Administration, AS/400, and RS/6000 Operations, Telecommunications and Help Desk. Global offices and distribution centers were included in the scope of responsibility.

Novi, Michigan, Us

Scope of responsibilities included Point of Sale, Network Administration and AS/400 Operations.

Master'S Degree, Human Resources Management/Personnel Administration, General

Ba, Management