Laurelle Acoba Email & Phone Number

Bonifacio Global City, Taguig

-Providing user support through various channels such as telephone, chat, portal, or email in a wide range of IT topics.-Following up on open cases or tickets to ensure that appropriate responses are given and satisfactory resolutions are achieved.Maintaining detailed documentation of problems and solutions for future reference, with a focus on attention to detail.-Communicating effectively with end users as well as internal departments to facilitate efficient problem-solving and resolution.-Keeping customers informed about the status of their cases and estimated resolution times, providing regular updates as necessary.

Bonifacio Global City, Taguig

Delivering comprehensive IT support via diverse communication channels, ensuring prompt issue resolution and meticulous documentation for future reference. Facilitating effective communication between end-users and internal departments, providing timely updates on case statuses and resolution estimations.

Metro Manila

Conduct diverse research using various tools to generate leads, follow up via email using established guidelines, and maintain accurate lead logs. Undertake additional back-office research-related responsibilities while managing multiple projects simultaneously.

Makati, National Capital Region, Philippines

Seasonal employment while pursuing BS in IT, showcasing detail-oriented and efficient multitasking capabilities in fast-paced environments. Strong communication, planning, and organizational skills, with proficiency in Microsoft Office applications, internet, and email. Computer literate with a typing speed of 40 wpm and 99% accuracy.

Taguig, National Capital Region, Philippines

Provide technical support, troubleshoot issues, conduct software installations, OS updates, and computer re-imaging. Manage SCCM patch remediation and video driver updates, oversee computer deployment, ensure machine compliance, and conduct AVAYA VLAN configuration. Additionally, handle network cable patching, switch room checks, RAM/VC upgrades, and monitor projects.