Laurel Morris Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Supporting grocers in reducing food waste to make an impact on climate change and food insecurity.* Created and led data technology squad within support to establish tier 2 team with deeper understanding of complex databases. * Established ticket tagging taxonomy with product and UX stakeholders to effectively collect, analyze, and share data cross-functionally to enhance customer experience. * Scaled team to 6 ICs to support growth during Series B. * Created style guide to establish communication quality guidelines.

Oversaw a customer support team of 13 and their work through a period of unprecedented company growth.* Managed implementation of third-party solutions to reduce ticket volume by over 30% amid an increase in sales. * Overhauled training materials and structure to effectively hire and train 5 new support specialists, increasing team size by 63%.* Analyzed trends in incoming case data, resulting in effective product solutions to mitigate user confusion.

Managed a team of 5 within the customer support organization, focusing on mentorship and technical skill development.* Designed and rolled out efficient process for managing communications with high-touch sellers, leading to estimated 15% reduction in resolution time for missing order complaints. * Contributed and copy-edited 12 new articles for the Bandcamp Help Center to reduce team workload* Developed new strategies for testing new features during rollout to proactively identify bugs and increase team product knowledge.

Austin, Texas Area

Austin, Texas Area

Austin, Tx

Create and edit content across all social media platforms for over 120 small and medium businesses. Manage online reputation through interactions with customers. Reach out to potential customers via Twitter to promote local businesses. Lead independent projects to improve best practices throughout the Content team.

Austin, Texas Area

Work directly with Creative Director to create event and destination management proposals. Communicate with vendors to create talent packages tailored to each client’s needs. Assist with event production and facilitation on-site at corporate events. Provide excellent customer service to clients and manage office phone communication.

Greater St. Louis Area

I manage a station of 170 DJs and 25 staff members, oversee daily radio operations, lead all staff meetings, maintain station technology and ensure FCC compliance.

Greater St. Louis Area

I planned and executed all KWUR-run events and organized a week-long concert series for which I contracted all musical acts, organized all event staffing, promotion and budgeting, and acted as a liaison between artists and agents and the University.

Greater St. Louis Area

Greater Philadelphia Area

Assist Buyer in daily operations, ordering and purchasing decisions to develop product assortments. Manage independent marketing and merchandising projects. Manage product samples throughout purchasing, placement and selling process. Generate new product ideas and respond to market trends with great attention to detail in a fast-paced work environment.

Greater St. Louis Area

Scan, edit, and catalog images for digital collection. Organize and edit existing digital records for accuracy and uniformity of images and information, using the art library and online resources. Work on independent research projects to expand the Washington University Art and Architecture Library's visual resources.

Greater St. Louis Area

Worked on special projects to research, digitize and archive information on historical sites in the St. Louis area. Organized, cataloged and edited the office's photo collection for exhibition display, and assisted in creating content for the organization's blog.

Greater St. Louis Area

Greater St. Louis Area