Laurel Nicholson Email & Phone Number

Leeds, United Kingdom

Moscow Region, Russian Federation

• Delivered English lessons to meet a variety of different language levels.Duties:
• Researched daily lesson plans.
• Created educational worksheets using Microsoft Word.
• Compiled information and presented it to the class using Microsoft PowerPoint.
• Organised extra-curricular activities.
• Cared for the student's wellbeing.

Melbourne, Australia

• Selected to undertake the duties of Channel Manager throughout the formal leader’s temporary leave. Duties:
• Monitored daily sales results and used the information to create employee performance reports on Microsoft Excel.
• Improved daily sales performance through the planning and delivery of appropriate training presentations and workshops for all sales staff. Team Leader Promoted for demonstrating excellent organisational, sales and.
• Developed daily personal work schedules, in order to balance Team Leader responsibilities with achieving personal sales targets.
• Coordinated team member’s individual daily routes in designated areas.
• Recorded team sales activities and communicated hourly results with the Channel Manager.

Leeds, United Kingdom

• Part of the customer service team responsible for taking high volumes of inbound calls at a financial services company.Duties:
• Efficiently ascertained customer’s queries and provided effective resolutions.
• Competently navigated the company’s customer database and software system, adhering to the Data Protection Act.

Leeds, United Kingdom

• Identified new business opportunities for an expanding startup company that provided mobile workforce systems.Duties:
• Conducted telemarketing to identify businesses that would benefit from BigChange's technology.
• Liaised with existing clients, through meetings and telephone communication, in order to maintain good a good working relationship.
• Organised the Sales Director’s transport and accommodation.
• Set up meeting rooms.
• Inputted customer information into the in house database.

Master Of Arts (Ma), Writing For Performance And Publication, Merit

Bachelor Of Laws (Llb)

Activities and Societies: Debating society, negotiation society, LawSoc committee member

Russian Language - Elementary

Activities and Societies: Course Representative Part-time language course taking place every Tuesday evening during term time.