Laurel Pearson Email & Phone Number

Boulder Creek, Ca, Us

San Jose, Ca, Us

San Jose, Ca, Us

Centerville, Ut, Us

Waltham, Massachusetts, Us

• Responsible for managing the overall instance of Workfront for Cisco, plus people management of the tools and technology team for Cisco’s award-winning internal ad agency, “The Hatch”.• Provided tier 1 support to all of Cisco’s Workfront users.• Worked directly with Workfront on bugs and upcoming enhancements. • Guided internal customers through the implementation process. Led discovery sessions to learn the customer’s needs. Translated customer’s business needs into a working design.• Developed & executed quality training, plus assisted with adoption & change management. • Provided the day-to-day leadership & guidance for a global team of Workfront system admins, and Web Project Managers.• Speaker at Workfront’s Leap convention on the following topics: (2018 & 2019) Pushing Boundaries: Process Innovation for Creative Teams, & (2020) Internal Cross Charging & Revenue Forecasting.

San Francisco, California, Us

• Responsible for managing & resourcing executive external and internal communications across Communications Services Bureau. • Consulted with Account Managers on the creation of new projects to determine the type and resources required to deliver communication services successfully. • Provided Tier 1 support, including new user set up and training within the Communications Services Bureau & Executive Leadership Team.

San Jose, Ca, Us

• Developed and designed an end-to-end data collection and reporting scorecard for Product Lifecycle Management (PLM).• Responsible for bridging the gap between business needs and technical solutions.• Selected multi-million-dollar software solution interfacing with a business partner (Oracle and Sales Force). Executed worldwide implementation, including end-to-end testing, writing procedures, and providing training.• Presented metrics and recommendations to product teams at multiple organizational levels (Vice Presidents, General Managers, and Managers) with highest level of accuracy. • Performed duties in an innovative paperless system mainly through virtual communication tools (this was a new concept). • Programed management of the Engineering Change Management processes, and implementation. • Developed relevant data collection to measure and monitor the health, compliance, and consistency with the Engineering Change Management process (ECM).• Developed ECM metrics that have demonstrable business impact by collaborating with senior management of Product Operations and Engineering. • Trained in Six Sigma and DAMIC to lead cross-functional process improvement teams.• Presented metrics and recommendations to product teams at multiple organizational levels (Vice Presidents, General Managers, and Managers).• Provided tool support for internal Change Management Tools.

San Jose, Ca, Us

• Responsible for writing and processing both Mechanical and Electrical Engineering Change Orders (ECOs).• Accountable for ensuring ECOs were accurately documented, complying to company and industry standards.• Supervised a group of nine individuals who wrote and process both Mechanical and Electrical Engineering Change Orders.• Developed and drove process improvement across Engineering, Manufacturing, and Global Service Operations.• Worked with a cross-functional team to assist in the successful transition of company acquisitions.

Bachelor Of Science Degree, Business Marketing

Associate Of Science (As), Registered Nursing/Registered Nurse