Laurel Hudson Email & Phone Number

Decatur, Alabama, United States

Decatur, Al, United States

Huntsville, Alabama

Huntsville, Alabama

 Core team member of National Operations responsible for the look and functionality of a tool to streamline customer financial analysis provided to Enterprise and Government customers to promote optimization of accounts and subscriber growth with the organization Provide daily, weekly, and monthly reports, and ad-hoc reports, bill reviews, and account optimizations to internal customers and upper level management utilizing Microsoft Office suite (pivot tables, v-lookup, etc.) Utilize COGNOS, Teradata, SQL and additional sources to compile and analyze reporting Modify existing SQL queries for custom reporting Completed SQL Basic Training Communicate and collaborate with leadership to improve processes and data presentation Contribute as a core team member to build a national tool to streamline the account optimization process Volunteered to maintain macro and formula concentrated Bill Review Template for Business and Government Customer Operations at a National Level

Huntsville, Alabama

  Single point of support to State and Local Government accounts in the New York Metro area including 2 large accounts; one consisting of 75 different city agencies working with 150 key contacts within those agencies Provide monthly and ad-hoc reports, bill reviews, cost savings analysis, and Quarterly Business Reviews to key contacts and upper level management utilizing Microsoft Office suite - pivot tables, v-lookup Completed financial analysis for customers to allow them to forecast telecommunications budget with organization during current contract period and for new contract negotiations Train and develop key contacts to better manage accounts Track and implement action plans and projects for multiple accounts Contribute as a core team member for a nationwide Lean Six Sigma project to better present and organize data to customers Recipient of GEA of the Year award

Decatur, Alabama

 Successfully managed a team of 14 sales and service professionals to meet and exceed sales goals and quotas to produce high performance results Maintained and developed employee relations - FMLA, LOA, Benefits Managed cash and inventory and ensured compliance throughout the store Monitored individual and store performance by setting daily, weekly, monthly, and quarterly goals Received Regional Coin of Excellence for work with employees and customers during April 2011 tornadoes

Huntsville, Alabama

  Successfully completed Government Technical Coordinator Training Serviced Federal Government Contracts – providing solutions to technical problems and customer service  Created internal and external promoters through highly developed knowledge and execution of Mars, MTAS, ACSS, Knowledge Base, Blackberry Admin site and Technical Support Resources.  Developed peer group by providing new hire support and ongoing training of hardware/software products and troubleshooting Department event coordinator – planned special events

Birmingham, Alabama

 Assisted Area HR Manager with the entire application process - Interviews, hiring, and training for various positions Conducted confidential background checks on applicants - Motor Vehicle Reports, Credit History, and Criminal Background  Created monthly newsletters, processed payroll and created and maintained confidential employee files Managed Employee relations – FMLA, LOA, Benefits

Birmingham, Alabama

 Oversaw closing responsibilities including daily deposits, reconciling cash drawer and daily receipts; key holder Met and exceeded monthly sales quotas; 25 new lines of service per month Managed Inventory including compiled stock orders and replenished merchandise  Supervised and trained new up to 5 quarterly and current associates 20 peers monthly Provided effective customer service for a high volume of customers, addressed needs and concerns and disseminated technical product information

Bachelors, Business Management/Human Resources

Activities and Societies: University Honors Program

A+

A+ certification