Worked with CFO and contracts administrator to design and implement a contract request workflow in InfoPath via SharePoint 2013Gathered business requirements and designed customized, refreshable reports tracking key performance indicators relevant to the contract request processDeveloped documentation and delivered hands-on training to ensure successful maintenance of the process by contracts administrator

Migrated and redesigned SharePoint 2010 site to SharePoint Online (Office 365)Converted monthly close checklist process from Excel to SharePoint lists with InfoPath interface to streamline user interface and dramatically improve the ability to report on resultsDesigned queries in Microsoft Access using multiple data inputs and created reports using PowerPivotPerformed SOX controls review, interfaced with control owners and made changes as necessary in the tracking systemWorked with controls and compliance stakeholders to revise SOX control narratives for journal entries, balance sheet and monthly close processesRedesigned team’s senior leadership survey and migrated from InfoPath for SharePoint 2010 to InfoPath for SharePoint 2013

Managed all department performance metrics for internal and external audiences• Redesigned group SharePoint sites and coordinated migration from SharePoint 2007 to SharePoint 2010• Developed internal performance management assessment tools and reports and produced on bi-weekly basis• Leveraged SharePoint and InfoPath 2010 technology to streamline department processes and reports• Played key role in the development and delivery of the group’s first annual report presented to the Audit Committee• Improved quarterly Audit Committee report rhythm and helped to establish key cutoff dates with the Finance Compliance Group to ensure data accuracy

Managed Quality Assurance Integration test activities, conducted software release readiness reviews, and managed software test standards and metrics • Successfully re-engineered process for coordinated Integration testing across multiple delivery channels and downstream systems resulting in decreased post-production defects• Played key role in implementing quarterly software release management Readiness Reviews attended by development, test, and project management stakeholders ensuring compliance with audit requirements• Initiated Retail Quality Center software user group: established robust change request process utilizing Sharepoint technology, managed requirements of multiple departments, and negotiated cross-team solutions leading to successful implementation of software improvements • Regularly completed data analysis of software release test metrics reports and actively resolved discrepancies

Championed data standards for Washington Mutual HP Quality Center installation. Focused on development of reports to enable stakeholders to view consolidated test metrics for the first time. Worked closely with Retail QA Integration manager to improve software integration test processes.• Drove and managed requirements for custom Quality Assurance release metrics reports providing detailed information from multiple databases and reducing risk to quarterly software releases• Designed and delivered 3-hour Mercury TestDirector 8.0 Requirements Module training class to WaMu Retail software developers and testers; 100% of students in three classes gave the course a rating of “satisfied” or “very satisfied”• Supported existing Quality Assurance integration test process: prepared integration test plan and test results reports, documented and published meeting minutes, provided one-on-one coaching to test leads to ensure compliance with data standards• Invited to Integration Test Management role as a result of success as coordinator

Consistently delivered high-quality application support for the Mercury TestDirector (now HP Quality Center) test and defect tracking application with over 15 individual databases and 1000 users. Took lead role in designing standards to ensure that the tool provided auditable processes in support of corporate SDLC methodology and deliverables.• Developed comprehensive online help manual for Washington Mutual customizations of Mercury TestDirector 8.0 resulting in greater compliance with department standards and ability to establish wide-ranging metrics reports• Designed and documented engagement and fulfillment process for application customization requests and defect resolution• Created and implemented standards and procedures for a unified TestDirector instance across Washington Mutual Retail Technology• Promoted to Business Systems Analyst Senior based on exceptional performance

Specialized in compliance with Project Management deliverables and use of the corporate document management system• Assisted Project Managers with documentation and deliverables for all phases of the SDLC• Created and implemented checklist for software development project documentation• Performed audits of project documentation to ensure full compliance and audit traceability

Documentation specialist in a software development group. Acted as mentor to teammates in Microsoft Office technology• Proactively increased job scope from minute-taking to department-level documentation, reporting, policy-writing, as well as data collection and analysis• Designed and maintained staffing plan using Microsoft Excel PivotTables