Lauren Faure Email & Phone Number

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address global healthcare needs. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale—supplying medicines to approximately 1 billion patients around the world.• Act as technical resource and subject matter expert on the benefit plan/ policy, procedures and processes. Research discrepancies between employee, payroll, benefit providers, and government agencies for the purpose of ensuring accuracy of records and maximizing eligible payments.• Administer employee benefit programs in compliance with carrier contracts (i.e. enroll new employees, explain benefit options, organize benefit fairs, mediate benefit eligibility and payment issues, open enrollment, etc.)• Provide coaching support to employees, beneficiaries, HR and managers on benefit plans and the interpretation/explanation of benefits processes, tools and systems.• Using a thorough knowledge of the company benefit plans, HRIS and vendor systems and structure, troubleshoot and resolve issues ranging from simple questions to moderately detailed and complex issues directly with managers and HR in accordance with Service Level Agreements (SLA’s).• Work closely with Benefits COE, HR Service Center, HRBP and Managers to support new services and change management activities.• Audit the processes, systems and ticketing system and provide recommendations and solutions for continuous improvement.• Collaborate with the HR Reporting & Analytics and HRIS on system performance, resolution and data integrity opportunities.• Create documentation for new processes and able to accurately update existing documentation based on enhancements made to existing processes.• Support Director and other Human Relations staff by providing information from which to make operational decisions.

Canonsburg, Pennsylvania, United States

• Supervised HR People Services team to include providing on-going guidance, mentoring, feedback, and motivation to staff to ensure exemplary performance. • Conducted and facilitated training on new material and special projects throughout the year, as well as provided training and onboarding of new team members.• Processed severance agreements by updating HRIS system and benefits vendors (Tri-Ad/LHH) with company paid durations and benefits offered after separation• Assisted third-party firm with weekly additions to the extended Pharmacy benefits for Morgantown employees affected by Reduction in Force.• Reviewed Corporate Spousal Letters, tracked submissions, and updated spouse benefits in the Total Rewards system• Monitored and ensured quality of tickets and SLAs to ensure ongoing accuracy and timeliness. • Identified trends and areas of improvement and reviewed findings with Manager. • Minimized call escalation/reassignment through effective coaching, support, and training • Managed critical escalations and report findings to leadership as needed. • Managed team schedule, assigning work volume and effectively distributing among staff. • Developed an engaging culture and climate through contagious optimism.• Provided suggestions for employee engagement and recognition and help lead staff meetings to ensure engagement. • Worked with Manager to identify training needs and areas of improvement related to HR People Services. Developed strategies to address these areas. • Participated in special assignments and projects to support the leadership team.

Canonsburg, Pennsylvania

• Researched and responded to employee inquiries, supporting all HR Functions within the current HR GIS portfolio, while providing a high level of customer service.• Supported key initiatives operated through the HR Service Center, i.e., Annual Enrollment, Performance Management, Compensation Planning.• Answered complex inquiries leveraging interpretation and problem-solving skills.• Assisted with training team on new material and special projects throughout the year, as well as provided training and assisted with onboarding of new team members.• Acted as a mentor to less experienced team members while building strong relationships with business partners to best service our customers• Identified areas of improvement and efficiency.• Assisted in email management by ensuring all unassigned emails are allocated to HR Service Center Representatives.• Assisted in managing unassigned tickets within the incident tracking system.• Developed an engaging culture and climate by providing suggestions for employee engagement and recognition.• Participated in special assignments and projects to support the leadership team.• Benefits Stretch Assignment: worked alongside the Benefits Manager, US & PR for a three-month period (February – April 2021) during which I managed tickets, created and maintained a new severance agreement processing plan, formed relationships with the various vendors (Tri-Ad, LHH, Vitality, Reliance Standard, and Bank of America), led a quarterly Vitality Challenge initiative with Bank of America, and identified areas for HR Service Center benefit knowledge improvement.

Canonsburg, Pennsylvania

• Researched and responded to employee inquiries, within 24 business hours, received via multiple sources (telephone, e-mail, self-service, chat, direct interaction, etc.) supporting all HR Functions within the current Regional Human Resources Service Center portfolio (HRIS, Payroll, Benefits, Compensation, etc.) and provided a high level of customer service to employees focused on First Call Resolution (FCR).• Responsible for accessing and completing transactions through multiple HR Technologies to include but not limited to account creation, password resets and troubleshooting.• Identified areas of improvement and efficiency and assisted in testing and deploying training to the HR Community.• Developed a working knowledge of HR policies, procedures and guidelines supporting HR transactional activities (benefits, compensation, payroll, employee and manager direct access, expense reporting, corporate card processes, etc.)• Provided process support for establishing/maintaining records in numerous internal and external vendor systems (including but not limited to benefits, payroll, expense accounts, performance, HRIS).• Supported key initiatives operated through the Regional HR Service Center (Open Enrollment, Compensation Planning, Change Management, etc.)• Communicated with HR Business Partners, Global HR Service Centers, Financial Shared Services, Payroll, etc. as required to research and resolve employee inquiries.• Monitored incoming emails / self-service tickets through Global Incident management system.• Performed controls in accordance with regional audit standards.

Mcmurray, Pennsylvania

-Inventory-Store upkeep-Sale announcements-Email blasts-Customer Service-Sales

Mcmurray, Pennsylvania

-Post twice daily-Run contests-Send email blasts-Photograph store and new arrivals-Execute a One Year Anniversary event-Attend a trade show (Ladies Fest)

Johnstown, Pennsylvania Area

-Assistant in everyday office work/upkeep-File when needed-Assistant students to their meeting locations-Assistant students in logging study hours-Schedule appointments-Field any questions

Johnstown, Pennsylvania Area

-Guide two international students through their first semester of college-Ten required meetings throughout the semester-Three papers documenting the experience and how it relates to communication-International Advisory Board training

Academic Success Center

-Facilitate weekly sessions that focus on skill building in regards to study habits and adapting to college life-Teach groups of three to five students-Hold a weekly office hour-Lesson plans/class prep-Weekly training meeting

Johnstown, Pennsylvania Area

-Review speech outlines-Critique oral presentations-Provide feedback-Attend weekly training sessions

Canonsburg, Pennsylvania

-Helios12 system-Sanitizing tanning beds-Training/Tanning Consultant certification-Customer service-Commission based sales-End of shift reports-Inventory

Canonsburg, Pennsylvania

-Inventory-Certification classes on new cell phone models-Customer Service-TIO System-KPOS System-Phone Activation-Meeting sales quotas

Canonsburg, Pennsylvania

-Look after children ages 5-13-Plan activities-Crafts-Ice Skating Lessons-Lunch/Snack prep-Daily Cleaning Tasks-Check in and check out-Participate in open house events

Bachelor’S Degree, Communication And Professional Writing With A Focus In Public Relations And Advertising, 3.681

Activities and Societies: Member Delta Epsilon Iota Honor Society, President and Member of Lambda Pi Eta Communication Honor Society.

High School, General Studies

Activities and Societies: National Honor Society Member, French Club Member, and Lead CM Mentor