Lauren Ayers Email & Phone Number

• Partner with NOCC staff and leadership to define and develop strategies related to NOCC growth and success criteria for the future.• Lead communications to expand the awareness of NOCC and its successes across different levels of socialization from immediate working teams, to leadership, to enterprise-wide channels• Support the expansion of NOCC into new areas of the enterprise.• Leverage data analysis skills, knowledge of internal operations and a wide network of influence togenerate actionable, informed insights and attainable action plans against strategies• Clearly and concisely communicate with technical and non-technical associates at different levels of management• Create and present extremely high-quality presentations at all levels of the organization, utilizing ThoughtSpot to create robust reporting for NOCC team

Business Improvement Consultant- Strategic Initiatives• Assist in the creation and ideation of the first NOCC (National Operations Command Center) for Elevance Health by providing key insights and coordinating with business unit owners to establish appropriate metrics to obtain and monitor in order to improve performance• Monitor NOCC Dashboard daily to identify, package, and escalate alerts to business units for remediation to reduce provider abrasion• Contribute ideas for new views for the NOCC Dashboard and notify technical team of any data anomalies, visual and/or end-user errors and improvement suggestions• Managed and published an enterprise-wide dashboard displaying over 100 operational metrics collected from across the enterprise on a daily cadence using Excel for 18 months• Collaborate and coordinate with leaders from across the enterprise to develop and review trend information for each metric to dictate trends to the Senior Leadership Team• Document business processes, analyze financial and operational data, develop recommendations based on data analysis• Own key deliverables by understanding and reporting on key metrics while identifying areas of opportunities for business improvement and identifying root causes where appropriate

Actuarial Analyst I- Strategic Modeling Team• Updated valuation models and compiled data to fulfill month-end reporting needs• Automated monthly claims inventory process to save over 10 hours of work every month• Managed a new implementation project for Beacon Health while working in cross-functional teams• Promoted efficiency and cost savings through continuous improvement initiatives

College of Science Data Analyst Assistant• Consulted with department heads to strategize improvements for recruiting initiatives• Created Tableau dashboards and excel reports to visualize student data for scenarios requestedby faculty• Provided demonstrations to faculty showing how to utilize new dashboards/data• Gave recommendations how to better utilize university resources to retain higher quality studentsand staff

Teaching Assistant for Introduction to Actuarial Science Excel Course•Present lab materials to students as a complement the material being presented in lecture•Grade and provide feedback to 26 students individually to enhance their understanding of Excel and general actuarial knowledge•Utilize communication and presentation skills while leading the class and answering student’s questions•Work collectively with other student teachers to provide a succinct and cohesive lesson

Carmel, Indiana

Health Valuation Department Intern• Converted models to updated version of PolySystems software• Improved projection and valuation tools by increasing automation• Conducted annual modeling tests and logic inspections• Introduced a new SAS program to replace an outdated Access process