Lauren Baxter Email & Phone Number

London, Gb

London, Gb

London, Gb

Group Marketing lead for Cross-sell and Refer A Friend

London, Gb

London, England, Gb

Head of Client Experience at SHM:• Delivering excellence in customer satisfaction, service design and implementation across entire client portfolio• Fully accountable for managing key interactions with stakeholders on our largest global client accounts• Overseeing transformation/cultural change initiatives through to completion• Design and delivery of personal-development training programmes (for a Key account with a contract value of £175k)• Driving success by working in close alignment with SHM's Leadership team • Regular touch points with the Head of Governance and all members of the Account team to ensure consistency, quality and excellence in delivery • Identifying and escalating potential risks to plan for visibility and action

London, England, Gb

Senior Project Manager: • Stakeholder management, key client engagement, leading scheduling and planning initiatives • Creation and ongoing management of project plan and workflow• Managing team resources and delegating tasks effectively• Production and presentation of deliverables and rigorous quality assurance• Financial reporting, tracking and budget management• Overseeing a programme of work, including but not limited to the following: − Behavioural change research and analysis for Danone (Ireland) − Transformational change programme for Diageo (Africa) − Consumer insight into senses for Givaudan (Paris) − Conducting in-depth qualitative research in partnership with UCL Partners (London) Chief of Staff to the Managing Director (based in Manhattan, USA):• Integral role assisting management in internally focused initiatives with the project team including new business planning, resourcing decisions and managing workflow• Developing SHM's client service and supporting in potential New Business relationships

London, England, Gb

Project Manager & Insight Team Coordinator:• Responsibility for creating presentations and designing content work to a high standard in a timely manner, working closely with Client Engagement Directors and CEO• Appointed as PM for a portfolio of high-profile clients (NHS, UCL, Unilever and Accenture) on projects primarily focused on relationships, consumer goods, healthcare and education• Co-ordinating an expert team for the Head of Insight – collaborating to bring the very best in current thinking in the social sciences, humanities and creative arts into our work

BMW Cooper Cobham - Inchcape Retail Group Ltd.:• Receptionist and Front of House Manager at a high profile BMW dealership (on maternity cover)• Responsible for customer experience and liaison, and answering and directing client telephone enquiries to the relevant department

MINI Cooper Cobham - Inchcape Retail Group Ltd.• Sales Assistant at a high profile MINI showroom• Brand ambassador meeting and greeting new customers• Extensive product knowledge, answering customer enquiries, demonstrating the features of the vehicles. Taking detailed specifications for new/used car purchases and accompanying customers on off-site ‘test-drives’