Lauren Carr Email and Phone Number

Accountable for the delivery of operational performance of all three departments in the hotel, including staff, systems, and processes / policies/ procedures.Facilitate and upskill staff in product knowledge and service standards.Ensure that the team maintain an efficient administration system, including record keeping and filing.Respond to room and functions enquiries, provide package options and sending out invoices.Develop close working relationships with guests, clients, travel agents and property contractors.

Monitor guest profiles and VIP status levels, meet and greet guests and tour groups.Ensure all room reservation enquiries are handled professionally and accurately over phone and e-mail.Responsible for a 168-room hotel over night while performing nightly audits, reconciling revenue and expense transactions into financial reports.Act as a central point of contact for the events department by responding to all event related enquiries, monitoring emails, and ensuring all enquiries are responded to in a timely manner.Support the Events Manager in tasks relating to organising in -house catering, processing, and generating invoices and communicating with other departments.

Provided an elevated customer experience to generate a loyal clientele by going above the call of duty.Assisted guests with recommendations related to their travel.Ensured a seamless and efficient operation of the food and beverage department with a key focus on customer experience and hotel lobby spaces.Continually improved sales abilities by attending workshops and training days.

Mentored and coached new staff members to achieve operational service and excellence.Maintained hotel operating policies, procedures, and brand standards.Implemented immediate action for identified hazards and reported all workplace accidents to WHS meetings.Made reservations and ensured all guest information was up to date.Answered inquiries pertaining to hotel services and guest accounts.

Provided a premium five-star service to guests including meet and greet of VIP clients and guests, providing them a personalised service.Closely monitored the presentation and quality of all food and beverage items.Resolved guest concerns and followed up on guest feedback.Worked within a team of all sizes as well as independently.Liaise with multiple departments to set up functions and run according to event orders.