Lauren Chacon

Lauren Chacon Email and Phone Number

Customer Success Account Manager at Microsoft @ Microsoft
redmond, washington, united states
Lauren Chacon's Location
Costa Rica, Costa Rica
Lauren Chacon's Contact Details

Lauren Chacon personal email

n/a
About Lauren Chacon

I am a quiet person that likes to read, to travel, and to plan social activities. I am also a person that enjoys challenges, an individual that loves to take time to investigate if there is a task that needs to be done and that I do not have expertise on. I like to do research, take online trainings, and have meetings with people that have more experience than me; all this in order to find out solutions for the issues presented. Once I know something, I also like to think on possible improvement solutions for the daily basis work to facilitate and automate tasks as possible. I also like to provide coaching to people in my team to increase knowledge among all the team and become more competitive as a group.

Lauren Chacon's Current Company Details
Microsoft

Microsoft

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Customer Success Account Manager at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Lauren Chacon Work Experience Details
  • Microsoft
    Customer Success Account Manager
    Microsoft Mar 2021 - Present
    Costa Rica
    As CSAM, I have to look after my customers' portfolio, and help them have a great experience with Microsoft. I can look at their contracts, and guide them to consume it so they can experience Microsoft work from a reactive, but also from a proactive way.
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  • Ibm
    Delivery Partner Executive
    Ibm Apr 2015 - Mar 2021
    Costa Rica
    As a DPE, I have the responsibility to become a bridge between IBM Cloud and its customers, and this way provide an added value to customers in the Cloud services, something that makes a difference in the market. Once the Cloud solution is provided to the customer, the DPE starts working with them as an orchestrator, helping to resolve issues, working with support teams to prevent possible problems, and help the customer on improvements, new ideas, new projects, etc. It is the responsibility of the DPE to provide customer satisfaction and keep it high to make them get the best experience possible while working in the cloud.
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  • Ibm
    Certified Sap Basis
    Ibm Apr 2012 - Mar 2015
    Heredia, Costa Rica
    Experience:Providing software support to Cloud customers, working as a Product Delivery Lead. Among some of the things performed are:- Kernel upgrades, also creation of shell scripts to automate kernel upgrade process.- Homogeneous system copies.- Diagnostics agent installation.- Transports, also creation of shell scripts to automate massive transports.- Certificates installation and troubleshooting.- RFCs troubleshooting.- DB2 fixpack installations.- Oracle tablespace/datafile troubleshooting (extensions, creation, etc) using BR* Tools.- Providing internal SAP Academies to people that is new in the SAP world, provinding them the basis needed to become a SAP performer.
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  • Hewlett-Packard Costa Rica
    Hp Software Support Engineer
    Hewlett-Packard Costa Rica Jan 2010 - Apr 2012
    Heredia, Costa Rica
    Support Engineer for an HP Networking application called Network Node Manager.Experience:- Networking basics and protocols. - Active Directory integration via LDAP. - Integration via Web Services. - Knowledge in Windows, Linux, HP-UX, Solaris Operative Systems. - Troubleshooting application configuration. - Jboss Application Server. - Technical support. - Organization of external events in the team.
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  • Asv Olympia American Express
    System Analyst And Dba Administrator
    Asv Olympia American Express Sep 2008 - Jan 2010
    San Jose, Costa Rica
    Experience:- SQL Server 2000 and Informix v.6. - Creation of software applications in C#.NET. - Web development in ASP.NET, Dreamweaver, Ajax, and Javascript. - Users’ guidance and answering inquiries about software applications. - Software and database maintenance. - Creation of monthly sales reports to the owners of the company. - Development of informative bulletins about special offers using GIMP (GNU Image Manipulation Program) and Microsoft Office Publisher 2007. - Training about different software applications to the employees of the company.

Lauren Chacon Skills

Linux Cloud Computing Oracle Microsoft Sql Server Technical Support Troubleshooting Networking Sap Integration Itil Active Directory Web Services Db2 Ibm Aix Sap Netweaver Ibm Db2 Solaris

Lauren Chacon Education Details

Frequently Asked Questions about Lauren Chacon

What company does Lauren Chacon work for?

Lauren Chacon works for Microsoft

What is Lauren Chacon's role at the current company?

Lauren Chacon's current role is Customer Success Account Manager at Microsoft.

What is Lauren Chacon's email address?

Lauren Chacon's email address is lc****@****ibm.com

What schools did Lauren Chacon attend?

Lauren Chacon attended Universidad Latina De Costa Rica, Universidad Nacional Costa Rica, Colegio Humanístico Costa Rica.

What skills is Lauren Chacon known for?

Lauren Chacon has skills like Linux, Cloud Computing, Oracle, Microsoft Sql Server, Technical Support, Troubleshooting, Networking, Sap, Integration, Itil, Active Directory, Web Services.

Who are Lauren Chacon's colleagues?

Lauren Chacon's colleagues are Bhargav R., Apin Sutanto, Manavdeep Singh Dhaliwal, Sumit Badhal, János Gönczöl, Zhen Tang, Kumi Francis.

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