Lauren Conners Email & Phone Number

Trumansburg, New York, United States

• Efficiently track and maintain accurate records of student attendance.• Prepare and distribute daily and weekly attendance reports to faculty and administration, ensuring timely communication of pertinent information.• Manage correspondence by drafting and sending letters regarding student absences and commendations for good attendance, fostering a proactive approach to student engagement.• Provide classroom coverage as needed, demonstrating adaptability and support for educational continuity in the absence of regular instructors.• Collaborate with teachers, parents, and school administrators to address attendance-related concerns and implement strategies for improvement.• Assist with the maintenance and weekly updates to the Russell I. Doig Middle School website.

Austin, Texas Area

As a paralegal, I provide support for the Austin office of an insurance defense firm which involved drafting documents, tracking down information from various entities, and managing case deadlines for 5 attorneys.• Manage a case load of between 100-170 cases ranging from auto accidents, premises liability, and construction defects.• Prepare scheduling orders, and calendar/track changing deadlines.• Build relationships with stakeholders such as clients, claims adjusters, attorneys, opposing counsel and paralegals, vendors, and expert witnesses.• Draft, review, edit motions, orders, discovery requests, records requests, and correspondence.• Coordinate and schedule depositions and mediations for multiple parties.• Summarize deposition transcripts and discovery responses for claims representative.• Maintain confidentiality for clients and insurance carriers/claims adjusters.• Improved templates for consistency of style/appearance.

Austin, Texas Area

• Fostered a safe and engaging environment to facilitate learning in young children• Created weekly lesson plans and prepared materials.• Updated documentation for child progress as well as daily activities and events for parents.

Pflugerville, Texas

Austin, Texas Area

Being a Content Author for an international company required multi-tasking and balancing a hectic and changing schedule of deadlines. Responsibilities included creating and executing content plans, staying on top of customer concerns/issues, and creating a better customer support experience.• Converted complex information to clear and easy to understand copy.• Developed content plans to support a variety of game launches.• Built relationships with stakeholders across the company.• Responded to real-time issues with well-placed deflection alerts.• Improved article SEO and helpfulness scores.• Helped bring our localization match rate up to 41% and click-through contact rate down to 1.09%.• Maintained confidentiality across the board for studios, new and current IPs, upcoming launches, and other sensitive information.

Austin, Texas

Being a game expert for a leading game company required being able to identify issues, problem solve, and suggest resolution options to studios.• Resolved complex issues for account/billing and technical problems that could not be solved by front-line support.• Using limited resources managed to find resolutions that satisfied the customers and maintaining EA’s reputation.• Assisted in identifying and replicating bugs and game issues to determine cause and possible workarounds.

Austin, Texas Area

· Handled 60+ contacts a day with a 90%+ quality rating.· Issues required independent judgment, analysis of complex logs, and in-game investigations.

Santa Clara, Ca

· Handled 80-100 chats a day with a 90%+ satisfaction rating.

Guerneville, California

· Created internal departmental documentation and announcements.· Prepared daily break schedules, daily bus reports, and promotional data tracking documents.· Quality checked bus manifests to ensure accurate tracking of guest flow.· Responded to customer correspondence via email and physical mail.· Assisted customers with issues and questions regarding their Club Card accounts.

Santa Rosa, Ca

Provided exemplary customer service to our clients and assisting in varied HR and loan processing activities.• Created a departmental runbook for the Reception team.• Assisted HR manager with filing, documentation, and other duties,• Managed “Goodbye Packets” to inform clients of loan transfer.• Maintained confidentiality for clients and employee HR information.

Bachelor Of Arts (B.A.), Italian Language And Literature

• Studied abroad at CSU Firenze for the 2008-2009 academic year • Minor in History with an emphasis on pre-1500 European and Ottoman studies

Progress Towards B.A. In Italian, Italian Language And Literature

Study abroad as part of my Italian degree at SFSU

Continuing Education And Skill Developement With Edx.Org, Professional Developement

- Intro to Project Management with Adelaide University X

Paralegal Certificate Program, Paralegal Certification